Business Programs Specialist

POSITION: Business Programs Specialist

POSITION CLASSIFICATION: Non-exempt, Fulltime

POSITION REPORTS TO: Director of Events & Partnerships

POSITION DIRECTS & OVERSEES: None

JOB SUMMARY:

The Business Programs Specialist manages curation & execution of programs, special initiatives, and niche groups for the Chamber. The role creates relevant content, manages logistics, monitors budget & data, supports marketing & communications, and leads volunteers for a set of programs tailored to a business audience, including but not limited to, Excellence Exchange, Women in Business, Roundtables, and Peer Groups.

ESSENTIAL FUNCTIONS:

Plan and execute programs for the following Lancaster Chamber initiatives: Excellence Exchange, Multiple Roundtables/Peer Groups/niche group initiatives (HR, Non-Profit, Manufacturing, Women in Business):

• • Strategize & create content relevant to program or initiative – both overarching program strategy, and at the individual program level – including sourcing and confirming speakers and panelists.
  • Manage logistics for programs, including but not limited to procuring locations, catering, technology, etc.
  • Facilitating and engaging with mid to large size audiences
  • Support Marketing & Communications team with creative brainstorming and promotional tactics in relation to events and program responsibilities.
  • Facilitates volunteer advisory groups and coordinates group involvement.
  • Manage relationships with roundtables & peer group partners, through regular touchpoints to ensure programming is on track.
  • Manage, record, and track important data points including attendance, participant satisfaction and feedback, and financial performance.
  • Lead planning & execution of the Professional Women’s Forum event, as part of the Women in Business Program.
  • Research, develop, and execute new programs to meet business community needs/interests as applicable

ADDITIONAL FUNCTIONS:

• • Plan and execute select networking programs & other relevant logistics for Events & Programs Team.
  • Responsible for the location procurement & logistics for monthly mixers (10)
  • Responsible for the location procurement & logistics for quarterly Consortium (in partnership with Public Policy Coordinator)
  • Responsible for logistics for quarterly Get Connected program (in partnership with Membership Team)
  • Respond to direct requests for assistance from customers and volunteers, provide customer service to internal and external customers

SKILLS NEEDED

• • Research, analyzation, and formulating themes
  • Detail Oriented and Organized – likes keeping track of the finer details
  • Excellent, Professional - Written & Verbal skills
  • Flexible & Adaptable
  • Outgoing, Gregarious
  • Problem Solver
  • Foresight – Thinks ahead and connects the dots
  • Collaborative – but can also work independently
  • Takes Initiative & ownership of projects and processes
  • Thrives on providing timely and energetic responses

EDUCATION, TRAINING OR CERTIFICATION:

• • Bachelor’s Degree or equivalent work experience in program development and/or content creation
  • Valid driver’s license and reliable transportation
  • Ability to travel independently to and from events and programs

TECHNOLOGY SKILLS:

• • Microsoft Office products – Proficient
  • Chamber database, GrowthZone – Ability to become proficient
  • Ability to use basic event technology like laptops, HDMI, projection, etc.

OTHER REQUIREMENTS:

• • Abides by and follows the Lancaster Chamber Employee Handbook.
  • Abides by and follows the Chamber’s mission, vision and value proposition statements and core values.
  • Represent the Chamber in a professional manner.
  • Attend regular staff & team meetings.
  • Supports other team members as needed
  • Additional duties as assigned.
  • Capability to attend and work at Chamber events that occur before or after normal business hours

POSITION INTERACTS WITH:

All departments of the Chamber and affiliates; Community Partners; Chamber members; Chamber volunteers; Businesses and individuals in the community