Business Service Representative - Central Office

Summary/Objective
The position of Business Services Representative will execute EKCEP’s Business Services Model and WIOA
policies. This position facilitates communication between EKCEP Business Services Director, workforce partners and
employers as it pertains to Business Services projects, services and activities. The BSR (Business Service
Representative) works to assist employers with their needs as it pertains to recruitment of new employees and/or
retention. The BSR will work with community leaders, economic development, regional business service team
members and market employer services in their applicable areas.

Competencies
1. Adaptability
2. Analytical Thinking
3. Attention to Detail
4. Coaching
5. Collaboration
6. Communication
7. Customer/Client Focus
8. Ethics and Integrity
9. Professionalism
10. Training & Presenting

Supervisory Responsibility
This position has no supervisory responsibilities.

Work Environment
This position operates in a professional office environment. This role routinely uses standard office equipment such
as computers, phones, copiers, and filing cabinets. Required to spend numerous hours outside of the office in
various settings such as outdoor areas, schools, adult education centers, unemployment offices, various businesses,
etc.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully
perform the essential functions of this job.
While performing the duties of this job, the employee is occasionally required to stand, walk, sit, use hands to finger,
handle or feel objects, tools or controls, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch or
crawl, talk or hear, taste or smell. The employee must occasionally list or move up to 50 lbs. Specific vision abilities
required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the
ability to adjust focus. Extended periods of time sitting in front of computer, dexterity of hands and fingers to operate
computer keyboard, bending at the wrist, kneeling or reaching to retrieve and file records, some climbing, prolonged
periods. Ability to drive an 11 passenger van.

Position Type/Expected Hours of Work
This is a full-time position. The position is 40 hours per week, Normally Monday – Friday, 8:00 am – 4:30 pm. Some
weekend work is mandatory due to events being held in the community.

Travel
Travel is primarily local during the business day, although some out of area may be expected as well as some
overnight travel for training purposes.

Required Education and Experience
Bachelor’s Degree or previous experience in workforce development or related field

Preferred Education and Experience
Graduate of an accredited college or university with a Bachelor’s Degree in Business, or a related area, with
supporting and appropriate work experience is preferred. Related work experience may be substituted for required
education on a two to one ratio (two years of related work experience to one year of education.)

Additional Eligibility Qualifications
None

Additional Requirements
Valid Kentucky driver’s license, reliable transportation, satisfactory criminal background and physical examination.
Pass a pre-employment drug test and random drug testing as required. State required minimum vehicle liability
insurance and uninsured motorist insurance. Any/all other testing or applicable checks required by local, state, or
federal law.

AAP/EEO Statement
Gateway Community Action provides equal employment opportunities to all employees and applicants for
employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex,
national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression,
or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion,
termination, layoff, recall, transfer, leaves of absence, compensation and training.

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or
responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any
time with or without notice depending on the policies set in place by our funding source, EKCEP, Inc.

Competitive Benefits – paid leave, health, dental, vision, life & CERS Retirement.