Business Systems Analyst

Definition

Position Summary

Performs professional analytical work focused on improving business processes, financial systems, reporting capabilities, and operational efficiency across Financial Services and Human Resources departments. The Business Analyst evaluates workflows, gathers requirements, analyzes data, supports system implementations, and develops reporting tools to enhance data-driven decision-making.

This position serves as a liaison between Financial Services, Human Resources and Information Technology to ensure business needs are accurately translated into system functionality, reporting solutions, and process improvements.

Examples of Work

Business Process Analysis

• Analyze existing departmental workflows, financial procedures, and operational processes.
• Identify inefficiencies, control gaps, and opportunities for automation or improvement.
• Develop process maps, workflow diagrams, and written documentation of procedures.
• Recommend policy or procedural updates aligned with best practices.

Systems Analysis & Implementation

• Serve as a functional lead for financial and human Resources operational systems (e.g., ERP, billing systems, budgeting software).
• Gather and document business requirements for system enhancements or new software implementations.
• Coordinate user acceptance testing (UAT) and system configuration validation.
• Assist with system upgrades, data conversions, and integration projects.
• Troubleshoot system-related issues and collaborate with IT to resolve them.

Cross-Department Collaboration

• Work with department heads to understand operational needs and reporting gaps.
• Provide training and guidance to staff on system functionality and reporting tools.
• Support change management efforts related to system or process improvements.
• Assist with interdepartmental projects requiring financial or operational analysis.

Compliance & Internal Controls

• Evaluate business processes to ensure adequate internal controls.
• Support audit preparation through documentation and process validation.
• Ensure data governance standards and confidentiality requirements are maintained.

• Perform other duties as assigned.

Knowledge, Skills & Abilities

• Analyze and redesign business processes, identifying inefficiencies, control gaps, and opportunities for automation and improvement
• Lead functional support of financial and HR systems (ERP, billing, budgeting), including requirements gathering, testing, implementation, and issue resolution
• Develop process documentation, workflows, and policies aligned with best practices and operational needs
• Collaborate across departments to support reporting, training, and change management initiatives
• Ensure strong internal controls, audit readiness, and data governance while maintaining confidentiality

Education, Experience, or Certification

• Bachelor’s degree in Business Administration, Finance, Public Administration, Information Systems, or related field
• Three (3) years of experience in business analysis, financial systems, data analysis, or process improvement
• Experience working with enterprise software systems

Supplemental Information

Preferred Qualifications

• Experience in municipal government or public sector
• Knowledge of governmental fund accounting
• Experience with ERP systems (e.g., Tyler Munis, Incode, SAP)
• Experience with data visualization tools (Power BI, Tableau)