Business Systems Analyst

Business Systems Analyst — Job Description

Overview

Business Systems Analyst (BSA) bridges business needs and IT solutions by analyzing requirements, designing processes, and supporting implementation to improve operational efficiency.

Key Responsibilities

• Elicit, document, and validate business and system requirements using interviews, workshops, and user stories.
• Translate business needs into functional specifications, process flows, use cases, and acceptance criteria.
• Collaborate with stakeholders (product owners, developers, QA, operations) through the project lifecycle.
• Analyze current-state processes and design future-state workflows; identify gaps and improvement opportunities.
• Support system design, configuration, integration, data mapping, and testing (UAT).
• Create and maintain documentation: requirements traceability matrix, user guides, process diagrams, and release notes.
• Prioritize features and manage backlog items with product owners; estimate effort and impact.
• Perform data analysis, reporting, and KPI definition to inform decisions.
• Assist with vendor evaluations, RFPs, and implementation support.
• Provide training, go-live support, and post-implementation troubleshooting; drive continuous improvement.

Required Qualifications

• Bachelor’s degree in Business, Information Systems, Computer Science, or related field.
• 3–7 years experience in business analysis, systems analysis, or related roles.
• Proficiency with requirement tools (Jira, Confluence, Azure DevOps), process modeling (Visio, Lucidchart), and SQL for data queries.
• Familiarity with SDLC methodologies (Agile/Scrum, Waterfall) and experience participating in sprint ceremonies.
• Strong analytical, communication, stakeholder management, and documentation skills.

Preferred

• Title alternatives: Systems Analyst, Functional Analyst, Product Analyst.
• Employment type: Full-time; hybrid work optional.
• Certifications preferred: CBAP, CCBA, IIBA-AAC, or Scrum Product Owner.
• Domain experience preferred: finance, healthcare, e-commerce, ERP (SAP/Oracle), CRM (Salesforce).
• Travel: Minimal; up to 10% for stakeholder workshops if required.

Pay: QAR99.10 - QAR432.11 per hour

Work Location: On the road