Business Systems Analyst

About Rhino Tool House

Our mission is to identify and deliver the world's most innovative industrial solutions. We provide superior service, local expertise, and a high degree of responsiveness to empower our customers to be more productive, build a better quality product, and maintain a safe environment for their workers.

Position Summary

The Business Systems Analyst plays a critical role in bridging the gap between the business needs and the technological solutions within our organization. Their primary responsibility is to analyze and understand our business processes, identify areas for improvement, and propose effective solutions to enhance efficiency and achieve organizational goals. Reporting to the Manager, Financial Planning and Business Systems, this role requires a willingness to learn the business, develop and apply their business acumen to support our aggressive organic and inorganic business growth strategy as a trusted business partner. The Business Systems Analyst is a highly visible role within the organization, working side by side with the senior leadership to drive improvements and achieve our goals.

Job Duties & Responsibilities

• Internal point person for Acumatica
• Lead for new acquisition system integration
• Serve as a subject matter expert for business systems
• Ensurethe stability, integrity, and efficient operation of business systems
• Consult with various stakeholders to gathersystemrequirements
• Modify and configure systems to meet business needs and stakeholder requirements
• Develop, analyze, andmaintainnew or current system processes and workflows
• Ensure the stabilityand integrity of all systemsand systemdata
• Identify, evaluate, and implement new systemsorenhancements to existing systems
• Participate in the implementation of system patches, updates, and maintenance
• Develop and execute test plans and scripts, as well as other quality assurance measures; lead testing such as user acceptance, performance, security, usability, etc.
• Collect user feedbackregardingsystem performance and work with team tosolution issues
• Collaborate with cross-functional staff to streamline solution implementations
• Provide advanced customer service and functional support to end-users in area of expertise
• Monitor, troubleshoot, and resolve system issues
• Maintain relationships with vendors; work with vendors on bug fixes, new features, and proper use of products
• Assistwith implementing “workarounds” when system issues affect operations or when resources are limited
• Develop and providetrainings, demonstrations, and regular communication to end-users
• Maintain records of system integrations, changes, and incidents
• Lead portions of large tasks or projects; build andmaintainproject management skills
• Maintain awareness of accessibility, compliance, and security polices and guidelines

Knowledge, Skills and Abilities

• Well-developed analytical, diagnostic, and problem-solving skills;
• Ability to creatively approach and solve situations;
• Strongwritten and oral communication skills;
• Demonstratedbusiness partnering and interpersonal skills;
• Organized, flexible and easily adaptable to changing conditions;
• Strong project management skills;
• High energy, high ownership of workproductand dedication and commitment to driving results;
• Prior experience working with Acumatica preferred;
• Prior experience in a distribution and/or manufacturing environment

Competencies Required

• Makes confident, fact-based decisions;
• Suggests and implements solutions to problems;
• Facilitates communication between team members to ensure efforts are aligned;
• Takes accountability for delivering on commitments; owns mistakes and uses them asopportunities for learning and development;
• Ability to solve complex problems;
• Adept at using logic and reasoning to work through problems and analyzeinformation.

Minimum Qualifications

• Bachelor's degreein business, computer science, or relevant field;
• Acumatica experience preferred, ERP experiencerequired;
• Minimum 3 years as a business system analystin a manufacturing environment;
• Experience with system administration, integration,optimization,and implementation;
• Experience leading projects, owning timelines and deliverables;
• Proof ofeligibility to work in the U.S;

Compensation/Other Considerations

• $95,000 - $115,000 Compensation.
• Health, 401k and other benefits.
• Limited travel.
• Flexibility in being able to work remotely as needed.