Business Systems Analyst, Salesforce

Do you want to be part of a team that aspires to improve the quality of life for others? Are you interested in efficient manufacturing processes that promote sustainability? Do you feel a sense of accomplishment in a job well done? At Carpenter Co., we challenge our employees to learn from and inspire one another – all levels of the company collaborate, communicate and constantly improve to achieve shared success. If that sounds like an environment in which you will thrive, Carpenter Co. could be a great fit for you!

Carpenter Co. has an opening for a Salesforce Business Systems Analyst at our corporate office in Richmond, Virginia. This position is responsible for performing hands-on configuration, translating business needs into scalable technical solutions, and supporting minor development efforts.

Carpenter Co. employees are committed to working hard to ensure production goals are met while maintaining operations excellence. As the successful candidate, you will be collaborating with the Salesforce Administrator to design and implement configuration changes including custom objects, fields, page layouts, flows, validation rules, and permission sets.

Your additional responsibilities as the Salesforce Business Systems Analyst will include:

Platform Configuration & Enhancements

• Translate business requirements into functional and technical solutions that align with Salesforce best practices.
• Design, build, optimize, and troubleshoot Salesforce Flows, applying Flow-trigger execution best practices to ensure scalable and efficient automation.
• Assist with building and improving automated processes to increase efficiency across business teams.

Technical Support & Development

• Provide hands-on support for enhancements requiring basic APEX, SOQL, or Lightning component awareness.
• Partner with developers or external resources for advanced coding needs, providing clear technical requirements and testing support.
• Troubleshoot platform issues, conduct root-cause analysis, and recommend long-term solutions.

Release, Testing & Documentation

• Support release cycles by preparing configuration changes, participating in testing, and validating deployments.
• Document processes, technical specifications, and configuration decisions.
• Assist in developing training materials and supporting end-user adoption.

Data & Reporting

• Conduct data analysis, manage data imports and updates, and help maintain data quality standards.
• Build and maintain reports and dashboards that support operational and strategic decision-making.
• Collaboration
• Work closely with the Salesforce Admin, business stakeholders, and IT teams to understand needs and deliver effective solutions.
• Clearly communicate technical concepts to non-technical users and translate user feedback into practical improvements.

Skills / Requirements

• Bachelor's degree in Bus. Admin, Systems Engineering, or other related field.
• 2+ years of Salesforce experience in an analyst, admin, or hybrid technical role.
• Experience writing or modifying basic SOQL queries.
• Salesforce Administrator certification or equivalent hands-on experience, preferred.
• Experience with integrations, APIs, or middleware including MuleSoft, preferred.
• Experience working in Agile environments, preferred.
• Strong understanding of the Salesforce data model, security model, and core declarative tools, with extensive hands-on experience in Flow design, automation architecture, troubleshooting, and Flow-trigger best practices.
• Ability to gather business requirements and convert them into technical specifications.
• Familiarity with APEX triggers, classes, and Lightning concepts, preferred.
  • Ability to read and troubleshoot code; light development experience is a plus.

Excellent Comprehensive Benefit Plan

• We also have 401K, Profit Sharing and a great Benefit Package including Health, Dental, Vision, Life, Disability and paid time off (Vacation and Holidays).

Important Notes

Carpenter Co. is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, sex, national origin, or other legally protected characteristic.

Carpenter Co. conducts pre-employment drug testing on all applicants that receive and accept a written offer of employment.