Business Systems Analyst - Technology Solutions

Job Description

Are you looking for a position with a work/life balance? Do you want to earn four weeks off during your first year of employment? Do you want low and no cost health insurance options? If you answered yes to any of these questions, you need to complete your application now. Work for the city you love!!!

The Technology Solutions Department is actively seeking a Business Systems Analyst.

Did you know as a City of Jacksonville employee, you would also have 12 paid holidays and a personal leave day as well? In addition to health insurance, dental, vision, life insurance and flexible spending plans are also available. City of Jacksonville employees are also eligible for Federal Student Loan Forgiveness after 10 years of public service and on-time payments.

This position reports to the Business Analysis (BA) and Quality Assurance (QA) Manager and is responsible for analyzing the business needs of their clients and stakeholders to clarify business problems and propose solutions. Within the Project Lifecycle, the Business Systems Analyst performs a liaison function between the business clients and the Information Technologies Division (ITD). Elicits business requirements and business rules, documents processes, activities, tasks, procedures, and analyzes, communications and validates them as input into process optimization and technology solution definition.

Examples of Work

Primary responsibilities include the following:

• Conducts analysis of business requests under direction of the Senior/Lead Business Systems Analyst or Project Manager. Elicits business requirements, system requirements and business rules in addition to documenting business processes.
• Identifies processes appropriate for process improvements and process re-engineering.
• Creates process diagrams and descriptions for as-is and to-be processes.
• Participates in Joint Application Requirements (JAR) and Joint Application Design (JAD) sessions for business requests.
• Lead JAR/JAD sessions for small projects or one or more sprints within larger projects.
• Creates functional specification documents, drafting use cases and specifications reviewed by Senior/Lead Business Systems Analyst or Project Manager and applies concepts of Unified Modeling Language (UML).
• Documents business requirements and business rules identified by business partners and stakeholders.
• Develops Requests for Information (RFI) and Requests for Proposals (RFP) for smaller projects and documents evaluation results. Assists Senior/Lead in the development of RFI and RFP for larger/complex systems.
• Reports progress on assigned tasks in the work breakdown structure (WBS) to Lead Business Systems Analyst, Project Manager, or Project Lead.
• Assists with defining and developing Quality Assurance test scripts; may assist with QA testing.
• Documents meeting minutes and action items from JAR, JAD, or other meetings.
• Follows up on action items assigned and reports results and status to the Project Manager or Lead Business Systems Analyst on the project.
• Performs other duties as required and related to SDLM.

Open Requirements/Supplemental Information

• Five (5) years of education and/or experience in the field of Computer Science or related field.
• With at least three (3) years of Business Systems Analysis work experience. Two of the three years must be at the Associate level.
• Must be self-motivated and able to multitask, prioritize, and manage time efficiently.
• Strong communication skills both verbal and written are required.
• Excellent MS Office Suite skills including Excel, Word, PowerPoint, and Visio are required.
• Working knowledge of Project Management Tools such as MS Project or Primavera.
• Working knowledge of SharePoint and/or other content management solutions.

• A valid driver's license is required prior to appointment and must be maintained during employment in this class.
• Must qualify for prior to appointment, obtain and maintain during employment in this class City of Jacksonville Public Driver Certification.

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Certain servicemembers and veterans, and the spouses and the family members of such service members and veterans, receive preference and priority, and certain servicemembers may be eligible to receive waivers for post-secondary educational requirements, in employment and are encouraged to apply for positions being filled.

If claiming veteran's preference, you must attach a DD-214 (Member Form-4 copy) or military discharge papers, or equivalent certification from the Department of Veterans Affairs listing military status, dates of service and character of discharge. You must also attach the Veterans Preference Certification Form and if applicable, the additional forms as noted here: http://www.coj.net/departments/employee-services/veterans-preference.

If a candidate believes he or she was not afforded the veteran’s preference, he or she may file a written complaint, within sixty (60) calendar days upon receipt of notification of the hiring decision, requesting an investigation to:

Florida Department of Veterans Affairs

Attention: Veterans’ Preference Coordinator

11351 Ulmerton Road, Suite 311-K

Largo, FL 33778-1630

Email: VeteransPreference@fdva.state.fl.us