Business Systems Specialist

Job Title: Business Systems Specialist

Division: Center for Information Technology (CIT) | Enterprise Applications & Solutions (EAS)

Reporting Structure: Director of Enterprise Strategy and Operations

JOB SUMMARY:

The Business Systems Specialist serves as a functional and analytical bridge between the university's operational departments and the enterprise technology systems that support institutional work. Situated within the Enterprise Applications & Solutions (EAS) department of the Center for Information Technology (CIT), this position analyzes business processes, gathers and translates user requirements, and supports the ongoing administration, enhancement, and implementation of B-CU's enterprise application portfolio. The role contributes directly to the operational reliability of systems critical to academic and administrative functions, including the student information system (Jenzabar), the learning management system (Canvas), the Human Capital Management System (Paycor), and related platforms.

The Business Systems Specialist engages with departments across the institution to identify operational gaps, assess system capabilities and limitations, and surface actionable recommendations to the Director of Enterprise Strategy and Operations. Day-to-day responsibilities include troubleshooting application issues, writing ad hoc queries and reports, developing system and process documentation, and delivering end-user training. The position also participates in project activities related to system upgrades, patch testing, and enhancement cycles, contributing analysis, testing support, and documentation throughout each phase. Periodic collaboration with the Security and Integration Services (SIS) department occurs as needed for projects involving system integrations or cross-departmental workflows.

This position operates under the direct supervision of the Director of Enterprise Strategy and Operations and within the authority structure of the Center for Information Technology. The Business Systems Specialist does not implement system changes, configuration updates, or process modifications independently. All recommended changes are submitted through the Director and follow CIO-directed governance and approval protocols.

The Business Systems Specialist maintains and monitors assigned enterprise applications to support their reliable operation and alignment with institutional needs. This includes first-line troubleshooting, issue documentation, and coordination with vendors and CIT staff to diagnose and resolve application and database problems within established service protocols.

The Business Systems Specialist works with administrative and academic departments to understand operational workflows, identify inefficiencies, and translate business needs into structured documentation that supports system review and enhancement consideration. Findings and recommendations are presented to the Director rather than acted upon independently.

The Business Systems Specialist participates in the planning, testing, and documentation phases of system upgrades, new releases, and implementation projects. Configuration decisions and implementation approvals are authorized by the Director and, as appropriate, the CIO.

The Business Systems Specialist develops and maintains documentation that supports operational continuity, institutional reporting, and knowledge management within EAS and across the departments it serves.

The Business Systems Specialist designs and delivers training to support effective, accurate use of enterprise systems by faculty, staff, and students. Training activities are planned in alignment with institutional priorities and carried out under the direction of the EAS Director.

The Business Systems Specialist functions as a collaborative partner between institutional departments and CIT, facilitating communication and shared understanding between technical and non-technical stakeholders under the coordination of the Director.

A Bachelor's degree in Computer Science, Information Systems, Business Administration, Management Information Systems, or a closely related field is required. Candidates must demonstrate one to three years of relevant experience in enterprise systems support, business analysis, or a closely related functional area. Equivalent combinations of education and demonstrated professional experience may be considered at the discretion of the hiring authority. Foundational proficiency in SQL is required, as is the demonstrated ability to work with data in enterprise application environments. Strong analytical, written communication, and interpersonal skills are essential. Candidates must demonstrate a collaborative working style and a genuine willingness to learn within a dynamic, resource-conscious institutional environment.

Enterprise System Literacy — Working knowledge of how enterprise application platforms, including student information systems, ERP platforms, human capital management systems, and learning management systems, function and interoperate, sufficient to support troubleshooting, documentation, and end-user guidance across assigned applications.

Business Process Analysis — Ability to observe, document, and evaluate institutional workflows to identify inefficiencies, data integrity risks, and opportunities for system-supported improvement, and to present findings in a format accessible to both technical and administrative decision-makers.

Requirements Documentation — Skill in translating stakeholder input into structured functional specifications, process narratives, and requirements documents that support system enhancement and configuration review by the Director and CIT leadership.

SQL and Data Querying — Proficiency in writing and modifying SQL queries to extract, analyze, and report on data from enterprise system databases in support of ad hoc and recurring reporting needs.

Technical Troubleshooting — Ability to diagnose application and database issues, assess root causes through methodical analysis, coordinate resolution with vendors and technical staff, and document outcomes for institutional records.

Cross-Functional Communication — Skill in communicating technical concepts to non-technical audiences and translating business requirements for technical staff, bridging the operational and functional divide between campus departments and CIT.

Training Design and Delivery — Ability to develop instructionally sound training materials and deliver system training to diverse audiences, adjusting approach to account for the technical proficiency and operational context of each user group.

Documentation and Knowledge Management — Discipline in creating, maintaining, and organizing system and process documentation that supports operational continuity, training, onboarding, and institutional knowledge transfer.

Project Participation and Task Management — Ability to contribute productively to project teams, manage assigned tasks within defined timelines, communicate progress proactively, and support implementation activities without requiring close task-level oversight.

Analytical Thinking and Solution Development — Capacity to assess complex or conflicting business process issues, evaluate alternatives with available information, and surface reasoned recommendations through appropriate supervisory channels.

Institutional Context Awareness — Understanding of the interdependencies between university departments and the role enterprise systems play in supporting academic, financial, enrollment, and workforce functions across the institution.