Business Technology Support Specialist

Overview

Adams Street Partners is seeking a Business Technology Support Specialist to serve as the primary technology presence for our New York office and a key partner to our broader technology organization.

This is not a traditional help desk or ticket-queue role. It is a highly visible, hands-on end-user support position at the intersection of business and technology, where technical depth, proactive thinking, and clear communication directly shape the firm’s user experience and operational effectiveness.

This role is centered on delivering exceptional end-user support in a fast-paced, high-expectation environment. It requires strong technical capability, professional presence, sound judgment, and the ability to operate independently while staying closely aligned with a centralized technology team.

After establishing a strong foundation in end-user support, there will be opportunities to contribute to broader initiatives and collaborate with infrastructure and security teams, particularly as they relate to end-user technologies and business tools.

Key Responsibilities

Business-Facing Technology Support

• Serve as the primary on-site technology representative for the New York office, coordinating closely with the Chicago-based technology team.

• Diagnose, resolve, or escalate issues with urgency, sound judgment, and strong ownership.

• Deliver high-touch, professional support in person, in writing, and remotely.

• Maintain accurate and thorough documentation of work to ensure transparency, accountability, and continuity.

Continuous Improvement

• Identify patterns and root causes across hardware, software, and workflow-related issues.

• Distinguish between isolated incidents and systemic problems, and recommend sustainable solutions.

• Partner with business and technology teams to improve how applications support core processes.

• Contribute to the evaluation, testing, and rollout of new tools and system enhancements.

Knowledge Maturity

• Develop and maintain clear, structured knowledge base content.

• Document business application usage and process dependencies to strengthen continuity and resiliency.

• Advance documentation standards that improve scalability and reduce operational friction.

Technology Environment

• Operate within and support a modern enterprise technology environment spanning endpoint computing, collaboration platforms, identity and access management, networking, security systems, and internal and third-party applications.

• Core platforms include Microsoft 365, Windows 10, Zoom and video conferencing technologies, Citrix, VPN and remote access solutions, endpoint security tools, and Jira Service Management.

Requirements

We are seeking a disciplined, service-oriented professional who combines strong technical troubleshooting capability with business awareness, sound judgment, and clear, confident communication.

Required Experience

• Minimum of three years of professional IT support experience, preferably within financial services or a fast-paced professional environment.

• Demonstrated ability to independently manage multiple priorities from initiation through resolution with strong ownership and follow-through.

• Proven troubleshooting capability across modern enterprise technologies, including endpoint, collaboration, and access-related systems.

• Strong organizational skills with the ability to balance competing priorities in a high-expectation environment.

• Ability to communicate technical guidance clearly and effectively to non-technical professionals.

• Demonstrated experience operating independently in a fast-paced environment with limited on-site supervision.

• Professional, responsive, and composed under pressure.

• Analytical thinker who consistently looks beyond symptoms to identify root causes.

• Proactive and improvement-oriented, with the confidence to recommend enhancements to processes and systems.

• Comfortable operating independently while contributing to a collaborative team environment.

• Comfortable serving as the primary on-site technology presence in a high-intensity professional environment.

Work Environment

• This position is in-office five days per week and participates in an on-call rotation.

• Work is performed in a professional office setting.

• Moderate physical activity, including standing or walking for extended periods, may be required.

We offer a competitive U.S. benefits package designed to support health, financial security, and work-life balance. Highlights include medical, dental, and vision coverage; a 401(k) with immediate vesting and employer match; profit sharing; flexible spending accounts (FSA); and paid parental leave, including adoption. Employees also receive generous paid time off, commuter benefits, employer-paid short- and long-term disability and life insurance, and access to additional voluntary benefits.