Byway Brewing Company Host/Hostess

Job Overview
Join our vibrant team at Byway Brewing Company as a Host/Hostess, where you'll be the welcoming face of our establishment, creating a warm and inviting atmosphere for every guest. Your enthusiasm and excellent communication skills will set the tone for memorable experiences, ensuring guests feel valued from the moment they arrive. This role is perfect for energetic individuals passionate about hospitality, eager to engage with diverse guests, and dedicated to delivering outstanding customer service in a lively environment. As a key ambassador of our brand, you'll coordinate seating arrangements, manage reservations, and facilitate smooth guest flow to enhance overall satisfaction.

Responsibilities

• Greet guests warmly upon arrival with genuine enthusiasm and positive energy.
• Maintain clear communication with servers and kitchen staff to ensure timely service and guest satisfaction.
• Answer phone inquiries professionally, providing information about menu items, wait times, and event details while practicing excellent phone etiquette.
• Assist guests with seating preferences, special requests, and accessibility needs.
• Monitor guest flow during busy periods, managing waitlists and providing accurate wait time estimates.
• Uphold cleanliness standards at the host stand and waiting areas, ensuring a welcoming ambiance at all times.
• Support guest relations by addressing concerns promptly and courteously, turning any issues into positive experiences.

Experience

• Previous host/hostess experience in food service or restaurant settings is preferred but not required; enthusiasm and a customer-first attitude are essential.
• Strong communication skills to interact effectively with guests, team members, and management.
• Familiarity with restaurant POS systems such as Aloha POS enhances efficiency but training will be provided if needed.
• Experience in hospitality or hotel guest services is a plus, demonstrating your ability to deliver exceptional guest relations.
• Knowledge of serving protocols, phone etiquette, and guest engagement techniques helps create memorable visits.
• Ability to handle fast-paced environments with professionalism and a positive attitude. Join us to be part of an energetic team dedicated to creating memorable moments for every guest! We value your passion for hospitality and look forward to welcoming you aboard as a vital part of our lively community.

Pay: $10.00 - $15.00 per hour

Benefits:

• Employee discount
• Flexible schedule

Work Location: In person