Calendar Representative

Who we are:

Based in Montebello, CA, Preferred is a small family business that provides language & translation support to clients all over the nation. We are a highly reputable agency and pride ourselves on our prompt and efficient response time.

About the role:

This is a full-time, on-site role located in Montebello, CA. You will be responsible for responding timely to client inquiries including scheduling meetings, depositions and examinations. Additionally, this role involves frequent communication with clients and service providers, maintaining accurate records, and addressing inquiries promptly to guarantee a seamless experience for all stakeholders.

Responsibilities:

• Respond to requests received in a timely, pleasant and professional manner.
• Assign interpreters as needed and accordingly
• Reserve and prepare confirmations timely
• Confirm assignments within appropriate deadline
• Manage appointment modifications, cancellations, and follow-up scheduling to ensure optimal calendar flow
• Build and maintain relationships with contractors and clients
• Communicate professionally and effectively with all parties
• Resolve issues and escalate to upper management as needed to ensure proper resolution
• Assist with administrative tasks such as filing, reviewing documentation for accuracy, and supporting operations

Skills:

• Customer service orientated with strong interpersonal skills
• Knowledge of legal jargon and/or medical terminology
• Overall familiarity with legal processes
• Bilingual (Spanish) abilities are a plus to effectively serve diverse populations.
• Dedicated professional with technical skills to respond timely and promptly
• Excellent written and verbal communications skills
• Ability to multi-task, stay organized and remain poised
• At least one year of prior calendar and/or scheduling experience preferred
• Proficiency in Microsoft Office Suite (Word, Excel) along with typing skills such as 10-key typing for efficient data entry.
• Excellent organizational skills with attention to detail in documentation review