call center

Call Center Representative

Job DescriptionJob Summary

We are seeking a motivated and customer-focused Call Center Representative to handle inbound and/or outbound calls. The ideal candidate will provide excellent customer service, resolve issues efficiently, and maintain a positive brand image through every interaction.

Key Responsibilities

• Answer inbound calls and/or make outbound calls to customers
• Provide accurate information about products, services, or policies
• Resolve customer inquiries, complaints, and issues in a timely manner
• Document customer interactions and update records in the system
• Meet or exceed performance metrics such as call quality, resolution time, and customer satisfaction
• Escalate complex issues to supervisors when necessary
• Follow company procedures, scripts, and compliance guidelines
• Maintain a professional and courteous tone at all times

Requirements

• Female candidate only
• Fluent in English & Arabic (spoken)
• Visa 18 (Normal)
• Good communication skills
• Basic computer knowledge
• Sales or call center experience is a plus
• Provide information about products/services and answer inquiries
• Maintain accurate customer records
• Support the sales team to improve conversions
• immediate joiner only

Job Type: Full-time

Pay: KD300.000 - KD400.000 per month