Call Center Agent

At Entertainment Travel Associates , we specialize in providing exceptional travel experiences tailored to our clients’ unique needs. Based in Tampa, FL, our team is dedicated to delivering seamless service, unforgettable journeys, and a commitment to excellence in the travel and entertainment industry. Join us and become part of a growing company where professionalism meets passion.

Job Description

Position Overview

The Call Center Agent handles inbound and outbound calls, assisting customers with inquiries, service requests, and providing information in a professional manner.

Key Responsibilities

• Answer incoming calls and respond to customer inquiries
• Provide accurate information about services and promotions
• Handle customer concerns and resolve issues or escalate when necessary
• Maintain detailed records of customer interactions
• Follow communication guidelines and service standards
  
  

Qualifications

• Excellent verbal communication and listening skills
• Customer-focused attitude and problem-solving abilities
• Ability to remain calm and professional under pressure
• Basic computer and data entry skills
• Strong organizational and multitasking abilities
  
  

Additional Information

• Competitive salary package ($48,000 – $52,000 per year)
• Opportunities for professional growth and career advancement
• Hands-on training and skill development
• Supportive and collaborative work environment
• Stable full-time position with long-term potential