Call Center Agent

Should be bilingual, male candidates are preferred.

The Call Center Agent is responsible for providing the highest level of customer service to TBG customers by handling incoming customer queries to the best of their abilities.

Participate in implementing the policies and procedures applicable to the role and process.

*Handle customers’ enquiries and complaints activities in a timely manner in line with the TBG objectives.

*Documenting by logging cases and service requests all the relevant customer interactions in the CRM software.

*Follow up on customers’ requests via email or call wherever applicable to ensure maximum level of customer satisfaction.

*Communicate the latest prometons and offers, policy updates, product information to our customers.

*Handle complicated issues patiently and if required, raise an alert to the supervisor in case of potential escalation.

*Attend product training and calibration sessions and key selling points of new arrivals and or campaign launches.

*Any other duties as directed by the supervisor, keeping in line with the employee skills and experience.

Required:

*Minimum 2 year of call center experience

*Excellent communication skills

*High level of patience in dealing with a variety of individuals

*Passionate about meeting targets with a determination and energy that drives measurable results.

*Microsoft Office Tools (Word, Excel, PowerPoint, etc)

Job Type: Full-time

Application Question(s):

• Do you have a valid QID?
• Please mention your salary expectations.
• Availability to join

Work Location: In person