Call Center Agent

Join our dynamic team on-site at our Bay City, MI (48708) office as a Call Center Customer Success Representative. In this role, you are the voice of our company. You will work closely with a supportive team to turn everyday interactions into positive experiences by handling inquiries with empathy, speed, and professionalism. We provide the training; you bring the passion for helping people! This is a good fit for someone who is reliable, competitive, comfortable talking on the phone, and motivated by goals.

Responsibilities

• Answer incoming calls and respond to customer inquiries in a timely and professional manner.


• Conduct high-volume outbound calls to families and prospective clients.


• Set appointments for families to view our resorts.


• Log all call data and update guest profiles accurately in our CRM.


• Hit individual and team service targets to boost team performance.


• Learn Continuous updates on company policies and products offered.

Compensation & Perks

• Guaranteed hourly wage: Reliable base pay for every hour you work.


• Uncapped commission: Boost your earnings based on your performance.


• Fun, high-energy office culture with daily sales contests and prizes.


• 401 (k) matching


• PTO for every hour worked


• Vision Insurance


• Dental Insurance
• 
  
  Health Insurance

What We Look For

• Location: Ability to commute daily to our Bay City, MI office.


• Education: High school diploma or equivalent.


• Experience: Past customer service or call center work is a major plus.


• Vibrant verbal communication skills and an infectious, positive phone presence and a talent for building a quick rapport.


• Tech skills: Comfort navigating computers and basic software quickly.


• Resilience to handle rejection with a professional, upbeat attitude.