Call Center Agent

Job Title: Call Centre Agent
Company: SelectUSA
Location: Washington, District of Columbia, United States
Employment Type: Full-Time

Job Overview

SelectUSA is the premier U.S. government-wide programme to promote and facilitate business investment into the United States. We are seeking a dedicated and professional Call Centre Agent to join our dynamic team in Washington, D.C. As the first point of contact for potential investors, businesses, and economic development organisations, you will play a crucial role in representing SelectUSA and providing an exceptional level of service. The ideal candidate will be an excellent communicator, highly organised, and committed to supporting our mission of driving economic growth.

Responsibilities

* Handle inbound and outbound communications, including calls and emails, in a professional and efficient manner.
* Provide accurate and up-to-date information to clients regarding investment opportunities, federal resources, and the business climate in the United States.
* Listen to client enquiries attentively, identify their needs, and provide appropriate solutions or guidance.
* Maintain comprehensive and precise records of all interactions within our customer relationship management (CRM) system.
* Escalate complex issues to senior team members or relevant departments to ensure timely and effective resolution.
* Collaborate with team members to achieve individual and collective performance targets.
* Adhere to all company policies and procedures, with a strong focus on data protection and confidentiality.

Qualifications

* Proven experience working in a call centre or customer service environment.
* Exceptional verbal and written communication skills, with a clear and professional telephone manner.
* Strong problem-solving skills and the ability to think on your feet.
* Proficiency in using Microsoft Office Suite and experience with CRM software.
* Excellent organisational skills and a high level of attention to detail.
* The ability to work effectively both independently and as part of a supportive team.
* A keen interest in international business or economic development is desirable but not essential.

Benefits

SelectUSA offers a competitive benefits package and a supportive work environment with opportunities for professional growth and development. Further details will be discussed with shortlisted candidates.