Call Center Agent / Customer Service Representative

Position Description: Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources

• Giving complete information to all telephonic inquiries.
• Transfer/Direct the calls to the concerned employee/staff and if they are not available, record the message and deliver to the concerned person.(CALL MANAGEMENT REPORT)
• To make the happy calls (feedback calls) to the customer, record it for Improvement and development of the service.(HAPPY CALL REPORT)
• To forward happy calls (feedback calls) complaints on a daily basis to the concerned department In-charge.
• To record and update the Cisco reports on a monthly basis.
• To adhere to call center agent KPI.
• To follow up on customer enquiries.
• To achieve customer satisfaction by providing best customer service.
• To work in team with cooperation skills.
• To comply to call center rules and process.
• To prepare daily, weekly and monthly report as per requested by CC Incharge.
• To ensure that responses are made from the chat or messages received from the social media (Facebook, Twitter, Google account and Instagram
• Navigate the customers to other departments ensuring a hassle free service.

Requirements:

• Excellent communication skills
• Basic computer knowledge
• Customer-focused attitude
• Previous call center experience is an advantage but not required

Pay: AED3,300.00 - AED4,000.00 per month

Experience:

• Call centre: 4 years (Required)

Language:

• Arabic (Required)

Work Location: In person