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Call Center Agent - Customer Service Specialist Intermediate
Working Title: Call Center Agent
Job Class: Customer Service Specialist, Intermediate
Agency: Health Department
At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.
Elevate your career working as a Customer Services Specialist Intermediate in the Health Regulation Division (HRD) where your customer service expertise contributes to the mission to protect, maintain, and improve the health of all Minnesotans!
This position is part of the Health Regulation Division Call Center Unit, which has primary responsibility for answering all calls made to the Health Regulation Division, which has regulatory authority over 40 credentialed providers. The position provides customer service support, technical assistance, and detailed program information to external and internal customers which includes identifying the nature of the call, routing complaints to the appropriate program or agency, assisting providers with website navigation, and also provides general information to providers including the status of their credential, and assisting Minnesota citizens.
The Telework Policy exempts employees who live more than 50 miles from their primary work location from the 50% in-office requirement to help the State of Minnesota benefit from top talent in every corner of the state.
Minimum Qualifications
To facilitate proper crediting, please ensure that your resume clearly describes your experience in the areas listed and indicates the beginning and ending month and year for each job held.
This position requires successful completion of a background check and an employment reference check.
How To Apply
Select “Apply for Job” at the top of this page. If you have questions about applying for jobs, contact the Careers Help Desk at 651-259-3637 or email careers@state.mn.us. For additional information about the application process, go to http://www.mn.gov/careers.
Contact
If you have questions about this position, contact Amy Winters at amy.winters@state.mn.us or 651-201-5617.
To receive consideration as a Connect 700 Program applicant, apply online, email the Job ID#, the Working Title and your valid Proof of Eligibility Certificate by the closing date to Amy Winters at amy.winters@state.mn.us.
If you are an individual with a disability and need an accommodation for an interview, you may contact the Department of Health ADA Coordinator at health.hr.ada@state.mn.us.
About Health Department
Come work for one of the best public health systems in the nation and you will contribute to our mission to protect, maintain and improve the health of all Minnesotans. We are working hard to achieve our vision for health equity in Minnesota, where all communities are thriving, and all people have what they need to be healthy. Our collaborative, mission-driven work environment is a major factor in promoting a high level of employee health awareness, employee longevity and job satisfaction.
Working together to improve the state we love.
What do Minnesota's State employees have in common?
As an employee, you'll have access to one of the most affordable health insurance plans in Minnesota, along with other benefits to help you and your family be well.
Your benefits may include:
EQUAL OPPORTUNITY EMPLOYERS
Minnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers. State agencies are committed to creating a workforce that reflects the diversity of the state and strongly encourages persons of color and Indigenous communities, members of the LGBTQIA2S+ community, individuals with disabilities, women, and veterans to apply. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve Minnesotans.
All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy, childbirth, and disabilities related to pregnancy or childbirth), gender identity, gender expression, marital status, familial status, age, sexual orientation, status regarding public assistance, disability, veteran status or activity in a local Human Rights Commission or any other characteristic protected by law.
Applicants With Disabilities
Minnesota state agencies make reasonable accommodations to their employees and applicants with disabilities. If you have a disability and need assistance in searching or applying for jobs with the State of Minnesota, call the Careers Help Desk at 651-259-3637 or email careers@state.mn.us and let us know the support you need.
Job Class: Customer Service Specialist, Intermediate
Agency: Health Department
- Job ID: 91883
- Location: St. Paul
- Telework Eligible: Yes / Hybrid
- Full/Part Time: Full-Time
- Regular/Temporary: Unlimited
- Who May Apply: This vacancy is open for bids and for all qualified job seekers simultaneously.
- Date Posted: 02/28/2026
- Closing Date: 03/06/2026
- Hiring Agency: Minnesota Department of Health (MDH)
- Division/Unit: Health Regulation
- Work Shift/Work Hours: Day Shift 8:00 a.m. - 4:30 p.m.
- Days of Work: Monday - Friday
- Travel Required: Yes - Up to 25% of the time
- Salary Range: $20.76 - $27.53 / hourly; $43,346 - $57,482 / annually
- Classified Status: Classified
- Bargaining Unit/Union: 206- American Federation of State, County, & Municipal Employees (AFSCME Clerical, Council No. 5)
- Work Area: Health Regulation
- FLSA Status: Nonexempt
-
Designated in Connect 700 Program for Applicants with Disabilities: Yes
At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.
Elevate your career working as a Customer Services Specialist Intermediate in the Health Regulation Division (HRD) where your customer service expertise contributes to the mission to protect, maintain, and improve the health of all Minnesotans!
This position is part of the Health Regulation Division Call Center Unit, which has primary responsibility for answering all calls made to the Health Regulation Division, which has regulatory authority over 40 credentialed providers. The position provides customer service support, technical assistance, and detailed program information to external and internal customers which includes identifying the nature of the call, routing complaints to the appropriate program or agency, assisting providers with website navigation, and also provides general information to providers including the status of their credential, and assisting Minnesota citizens.
The Telework Policy exempts employees who live more than 50 miles from their primary work location from the 50% in-office requirement to help the State of Minnesota benefit from top talent in every corner of the state.
Minimum Qualifications
To facilitate proper crediting, please ensure that your resume clearly describes your experience in the areas listed and indicates the beginning and ending month and year for each job held.
- Customer service skills sufficient to provide prompt, courteous and accurate information to customers in person, on the phone, and through email or other written correspondence.
- Knowledge of communications sufficient to share information with stakeholders and colleagues and to answer telephones, direct calls and take messages.
- Typing/Keyboarding skills sufficient to perform skilled typing tasks with speed and accuracy; prepare, edit, and finalize emails, memos, reports, and/or other documents of written communication that are grammatically correct, in proper format, and free of spelling errors.
- Database management sufficient to enter and retrieve data.
-
Knowledge of standard computer software programs, such as Microsoft Office Suite, used for word processing, spreadsheets, and databases sufficient to create, modify, and protect files.
- Ability to answer questions politely via phone, email, and other written or electronic correspondence.
- Knowledge of data privacy and HIPPA and/or experience with strict adherence to confidentiality standards.
-
Excellent customer service skills to respond to questions, de-escalate issues, and provide positive interactions with the public, other agencies, and providers.
- One (1) year of customer service experience in a call center environment.
- Ability to use multi-line telephones, handle multiple calls at once and use telephone programs and systems utilized by MDH or the State enterprise.
-
Familiarity with all Health Regulation Division functions and services provided by outside state divisions and agencies so that phone calls, emails and voicemail are routed to the correct program, activity, or agency.
This position requires successful completion of a background check and an employment reference check.
How To Apply
Select “Apply for Job” at the top of this page. If you have questions about applying for jobs, contact the Careers Help Desk at 651-259-3637 or email careers@state.mn.us. For additional information about the application process, go to http://www.mn.gov/careers.
Contact
If you have questions about this position, contact Amy Winters at amy.winters@state.mn.us or 651-201-5617.
To receive consideration as a Connect 700 Program applicant, apply online, email the Job ID#, the Working Title and your valid Proof of Eligibility Certificate by the closing date to Amy Winters at amy.winters@state.mn.us.
If you are an individual with a disability and need an accommodation for an interview, you may contact the Department of Health ADA Coordinator at health.hr.ada@state.mn.us.
About Health Department
Come work for one of the best public health systems in the nation and you will contribute to our mission to protect, maintain and improve the health of all Minnesotans. We are working hard to achieve our vision for health equity in Minnesota, where all communities are thriving, and all people have what they need to be healthy. Our collaborative, mission-driven work environment is a major factor in promoting a high level of employee health awareness, employee longevity and job satisfaction.
Working together to improve the state we love.
What do Minnesota's State employees have in common?
- A sense of purpose in their work
- Connection with their coworkers and communities
-
Opportunities for personal and professional growth
As an employee, you'll have access to one of the most affordable health insurance plans in Minnesota, along with other benefits to help you and your family be well.
Your benefits may include:
- Paid vacation and sick leave
- 12 paid holidays each year
- Low-cost medical, dental, vision, and prescription drug plans
- Fertility care, including IVF
- Diabetes care
- Dental and orthodontic care for adults and children
- 6 weeks paid leave for parents of newborn or newly adopted children
- Pension plan that provides income when you retire (after working at least three years)
- Employer paid life insurance to provide support for your family in the event of death
- Short-term and long-term disability insurance that can provide income if you are unable to work due to illness or injury
- Tax-free expense accounts for health, dental, and dependent care
-
Resources that provide support and promote physical, emotional, social, and financial well-being
- Training, classes, and professional development
-
Federal Public Service Loan Forgiveness Program (Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, visit the Federal Student Aid website at studentaid.gov)
- A voluntary confidential program that helps employees and their families with life challenges that may impact overall health, personal well-being, or job performance
- Common sources of stress can be addressed through the EAP: mental health, relationship challenges (personal and work), grief and loss, finances, and legal issues
-
Daily Living/Convenience Services: Chore services, home repair, trip planning, child/elder care
EQUAL OPPORTUNITY EMPLOYERS
Minnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers. State agencies are committed to creating a workforce that reflects the diversity of the state and strongly encourages persons of color and Indigenous communities, members of the LGBTQIA2S+ community, individuals with disabilities, women, and veterans to apply. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve Minnesotans.
All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy, childbirth, and disabilities related to pregnancy or childbirth), gender identity, gender expression, marital status, familial status, age, sexual orientation, status regarding public assistance, disability, veteran status or activity in a local Human Rights Commission or any other characteristic protected by law.
Applicants With Disabilities
Minnesota state agencies make reasonable accommodations to their employees and applicants with disabilities. If you have a disability and need assistance in searching or applying for jobs with the State of Minnesota, call the Careers Help Desk at 651-259-3637 or email careers@state.mn.us and let us know the support you need.
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