Call Center Agent (Customer Support & Scheduling)

About the Role

We are looking for a proactive and detail-oriented Call Center Agent – Customer Support Representative to join our operations team. Your primary responsibility will be scheduling UK-based security personnel, managing shift coverage, and providing professional support to both clients and security officers.

This is a fast-paced role that requires excellent communication, organization, and multitasking abilities.

Roster & Shift Details

• Current Pattern: 4 days ON → 4 days OFF
• Shift Duration: 12 hours per shift
• Note: This is a full-time contract position, and shift timings or roster patterns may change in the future based on operational requirements.

Key Responsibilities

• Schedule security guards for various UK sites using Parim or other scheduling tools
• Handle inbound & outbound calls, emails, and live queries
• Manage last-minute shift changes, call-ins, and scheduling conflicts
• Maintain accurate shift records, attendance logs, and notes
• Provide professional support to clients and guards
• Assist with recruitment and onboarding processes
• Work collaboratively with team members to ensure smooth operations

Requirements

• Minimum 1 year experience in customer service, call center work, or scheduling
• Fluent English (verbal + written)
• Strong multitasking, communication, and problem-solving skills
• Experience with scheduling software (Parim knowledge is a plus; training provided)
• Ability to work rotational shifts, weekends, and holidays

Benefits

• Competitive salary + performance incentives
• Full training & development programs
• Opportunities for long-term growth
• Paid time off
• Supportive and structured work environment

Walk-In Interviews (Fast Hiring Process)

We are conducting walk-in interviews for immediate hiring.
Due to urgency, no telephonic interviews will be conducted.

Candidates are encouraged to visit the office directly for a quick assessment and interview.

Location: Allama Iqbal Town, Lahore
Timings: 1:00 PM – 5:00 PM (Monday to Wednesday)
Contact: +92 321 5424142

Job Type: Full-time

Pay: Rs50,000.00 - Rs70,000.00 per month

Work Location: In person