Call Center Agent - Dental Clinic

About the Role

We are seeking a dynamic Lead Conversion Specialist to join our established international dental clinic. This is a key position responsible for managing and converting incoming leads through our CRM system, directly impacting our practice growth and patient acquisition.

Key Responsibilities

• CRM Management: Efficiently manage and track all incoming leads through Zoho CRM platform
• Lead Conversion: Convert prospective patients into scheduled appointments through effective communication and follow-up strategies
• Patient Consultation: Conduct initial consultations to understand patient needs and recommend appropriate dental treatments
• Follow-up Excellence: Implement systematic follow-up processes to nurture leads and maintain patient relationships
• Data Analysis: Monitor conversion rates, track lead sources, and provide regular performance reports
• Treatment Coordination: Work closely with clinical team to schedule appropriate treatments and procedures

Required QualificationsEssential Requirements:

• English fluency - excellent verbal and written communication skills required
• Proven experience with Zoho CRM (minimum 1-2 years)
• Demonstrated track record in lead conversion with measurable results
• Knowledge of dental treatments and procedures (restorative, cosmetic, orthodontics, oral surgery)
• Strong sales and communication skills with ability to build rapport quickly
• Experience in healthcare or dental industry preferred

Technical Skills:

• Proficiency in CRM systems (Zoho CRM specifically required)
• Microsoft Office Suite or Google Workspace
• Basic understanding of digital marketing and lead generation
• Phone and email communication excellence

Personal Qualities:

• Results-driven with strong closing abilities
• Excellent interpersonal and active listening skills
• Detail-oriented with strong organizational abilities
• Ability to work independently and meet targets
• Professional demeanor suitable for healthcare environment

Job Type: Full-time