Call center Agent for Night shift

We are seeking a highly skilled and customer-focused Call Center Agent to join our team. As a Call Center Agent, you will be responsible for handling inbound and outbound customer calls, resolving issues, and providing product or service information to deliver exceptional customer experiences.

We have 3 shifts available.

• Australia 5am till 2pm
• UK 2pm till 11pm
• US 9pm till 6am
• UK Travel 2pm till 11pm

Key Responsibilities:

- Handle high-volume inbound and outbound customer calls in a fast-paced call center environment.

- Respond to customer inquiries, resolve issues, and provide product or service information in a timely and professional manner.

- Utilize strong problem-solving skills to troubleshoot and resolve customer complaints.

- Maintain accurate records of customer interactions, including call logs and issue resolutions.

- Meet or exceed performance metrics, including first-call resolution, customer satisfaction, and sales targets.

- Collaborate with internal teams, including sales, marketing, and technical support, to resolve customer issues and improve overall customer experience.

- Stay up-to-date on product or service knowledge to effectively communicate with customers.

Requirements:

- High school diploma or equivalent required; associate's or bachelor's degree preferred.

- 1-2 years of experience in a call center environment or customer service role.

- Excellent communication, problem-solving, and interpersonal skills.

- Strong attention to detail and ability to multitask.

- Ability to work in a fast-paced, dynamic environment.

What We Offer:

- Competitive hourly rate and benefits package.

- Opportunities for career growth and professional development.

- Collaborative and supportive work environment.

- Recognition and reward for outstanding performance.

Job Type: Full-time

Pay: Rs37,000.00 - Rs70,000.00 per month

Education:

• Bachelor's (Preferred)

Language:

• Conversational English (Required)

Location:

• Raiwind (Required)

Work Location: In person