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Call Center Agent - Full Time

Description

PATLive is seeking skilled and personable individuals for a remote role handling incoming calls for the Florida Department of Financial Services related to the My Safe Florida Home Program. This position requires excellent customer service skills, a professional phone presence, and successful completion of a Level 2 background check. If you're looking for a remote opportunity with a reputable company, we encourage you to apply.

We currently prefer candidates from Florida, Tennessee, and Texas for existing job opportunities.

Key Responsibilities

Handle incoming calls for the Florida Department of Financial Services related to the My Safe Florida Home Program
Provide courteous, professional, and accurate assistance to callers
Deliver excellent customer service while addressing questions and concerns
Maintain a clear, confident, and professional phone presence
Communicate information effectively in a friendly and personable manner
Adhere to program guidelines, policies, and call-handling procedures

Skills, Knowledge and Expertise

Minimum Requirements:

Reliable Internet: A stable, wired internet connection to your Wi-Fi router or cable modem, with a minimum speed of 20 Mbps download and 5 Mbps upload.
Professional Equipment: A high-quality wired headset, keyboard, and mouse are required for optimal performance.
Schedule Availability: Candidates must be available to work a Monday through Friday schedule, from 8:00 AM to 5:00 PM ET.
Residency Requirement: We currently prefer candidates from Florida, Tennessee, and Texas for existing job opportunities. We kindly request that individuals residing outside of these states refrain from applying.
Background Check: You are able to pass a Level 2 background check.

Benefits

Pay

$16 per hour (English)
$17 per hour (Spanish)

Benefits

Remote Work Flexibility: Enjoy the convenience and comfort of working from your home.
Comprehensive Paid Training: Receive thorough training to ensure your success in the role.
Robust Benefits Package:
- Medical, Dental, and Vision Insurance
- Life Insurance
- Supplemental Benefits
- 401K Retirement Savings Plan
Time Off: Benefit from paid holidays and paid time off.

We currently prefer candidates from Florida, Tennessee, and Texas for existing job opportunities.

About PATLive

PATLive provides quality live answering services that are friendly and highly reputable. Each and every one of our customers receives a thorough online reporting package, a local or toll free number, and 24/7 friendly customer support. We are relied upon by a range of businesses for going above and beyond to deliver a professional service that caters to its customer, all at affordable prices.

PATLive has been serving tens of thousands of customers around the world since 1990 and was listed as an Inc. 500 company for 3 years running. We invest in the latest technology and only hire the best people for our 24/7 answering center.

PATLive is committed to fostering a diverse and inclusive workplace and welcomes candidates of all backgrounds, regardless of gender, race, ethnicity, or any other protected characteristic.

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