Call Center Agent (Health Care)

We are seeking a professional and patient-focused Call Center Agent to join our healthcare team. The successful candidate will serve as the first point of contact for patients, handling inquiries, scheduling appointments, and ensuring a high standard of customer service while maintaining strict confidentiality.

Responsibilities

• Answer incoming calls and respond to patient inquiries in a timely and professional manner
• Schedule, confirm, reschedule, and cancel patient appointments
• Provide accurate information regarding medical services, departments, and physician availability
• Register new patients and update existing patient information in the system
• Handle patient complaints and escalate issues when necessary
• Conduct outbound calls for appointment reminders and follow-ups
• Maintain accurate records of all interactions in the system
• Ensure compliance with healthcare policies and patient confidentiality standards

Requirements

• Bachelor’s degree
• Minimum 02–03 years of experience in a call center or customer service role (healthcare experience is an advantage)
• Excellent communication skills in English; Arabic is preferred
• Basic knowledge of medical terminology is a plus
• Strong computer skills and familiarity with CRM or healthcare systems

Work Location: In person