Call Center Agent (Recovery Officer)

Job Summary:

We are seeking energetic, confident, and target-oriented individuals to join our Recovery Department as Call Center Agents (Recovery Officers). The selected candidates will be responsible for contacting customers, following up on outstanding payments, maintaining customer records, and ensuring timely recovery of dues while maintaining professional customer relations.

Job Responsibilities:

• Contact customers regarding outstanding payments and recovery matters
• Conduct follow-up calls and maintain recovery records
• Resolve customer queries related to payments and account status
• Maintain call logs and recovery reports
• Coordinate with the Accounts and Recovery Departments regarding payment updates
• Achieve assigned recovery targets and performance objectives
• Maintain professional communication and customer relationships
• Perform other duties assigned by management

Requirements:

• Fresh Graduates or higher qualification holders are encouraged to apply
• Preference will be given to candidates with a specialization in Marketing
• Strong communication, negotiation, and interpersonal skills
• Ability to work in a target-oriented environment
• Proficiency in MS Office applications will be an added advantage
• Good telephone etiquette and customer handling skills
• Male candidates from Sialkot and surrounding areas will be preferred

Job Location:

Sialkot

How to Apply:

Interested candidates may apply through the Indeed Platform.

Only shortlisted candidates will be contacted.

Pay: Rs40,000.00 - Rs50,000.00 per month

Work Location: In person