Call Center Agent (UK Timings)

Job Summary:

Travels Hook UK Umrah is seeking enthusiastic and experienced Call Center Agents to handle inbound and outbound calls for our UK-based Umrah and travel clients. The ideal candidate should have excellent communication skills, confidence in sales, and a strong understanding of travel or Umrah packages.

Key Responsibilities:

• Make outbound calls to UK clients and respond to inbound leads.
• Promote and sell Umrah, Hajj, and travel packages to potential customers.
• Maintain daily sales logs, follow-ups, and CRM updates.
• Meet or exceed monthly sales targets and KPIs.
• Build and maintain positive customer relationships.
• Assist customers with information regarding visa, flights, and hotel details.
• Coordinate with the UK operations team for confirmed bookings.

Requirements:

• Minimum 1 year of experience in a sales or call center role (Travel/Umrah preferred).
• Excellent English communication (British accent or understanding is a plus).
• Confident, punctual, and result-driven.
• Must be available for UK shift timings (12 PM – 9 PM Pakistan Time).
• Computer literate (Excel, Google Sheets, CRM systems).
• Team player with a positive attitude.

Salary & Benefits:

• Basic Salary: Competitive (based on experience)
• High commissions and bonuses for top performers
• Monthly incentives & growth opportunities
• Supportive and professional work environment

Job Type: Full-time

Pay: Rs30,000.00 - Rs60,000.00 per month

Work Location: In person