Call Center Agent – USA Campaign (Night Shift)

job Description

We are hiring Customer Verification Officers for our USA campaign. The role involves calling US customers to verify their information, confirm details, and ensure data accuracy. The ideal candidate should have basic English communication skills and a professional phone manner.

Responsibilities

• Make outbound calls to US customers for verification purposes
• Confirm customer details (name, address, consent, etc.)
• Ensure accuracy of customer information in records
• Follow verification scripts and company guidelines
• Maintain call logs and verification status
• Meet daily call and quality targets
• Report any incorrect or suspicious information to the supervisor

Requirements

• Basic English speaking and understanding
• Fresh and experienced candidates can apply
• Willing to work night shift (USA time zones)
• Basic computer and typing skills
• Clear communication and polite phone etiquette
• Ability to follow scripts and instructions

Benefits

• Fixed salary + performance-based bonuses
• Paid training provided
• Friendly and supportive work environment
• Growth opportunities within the company
• Pick & drop (for on-site roles, if available)

Optional (Nice to Have)

• Previous call center / BPO experience
• Experience in verification, QA, or customer support
• Familiarity with CRM systems

Job Types: Full-time, Fresher

Pay: Rs60,000.00 - Rs75,000.00 per month

Work Location: In person