Call Center Agents/CSR (females candidates only)

An Australian Medical Company - Healthcare Evolutions - is seeking a dedicated and enthusiastic individual to join our team as CSR/Call Center Agent at our Islamabad office located in E-11.

Position: CSR/Call Center Agent

Location: E-11, Islamabad, Pakistan

Company: Healthcare Evolutions

Job Type: Full-time

Salary: 60,000 - 80,000 PKR (salary range based on interview performance and experience)

Working Hours: 3:30 AM - 12:00 PM (Pakistan Standard Time) corresponding to 08:30 AM - 05:00 PM (Australian Standard Time)

Key Responsibilities:

· Handle inbound and outbound customer calls professionally and courteously.

· Provide excellent customer service, addressing Patient inquiries, resolving issues, and ensuring Patient satisfaction.

· Communicate effectively within and outside the organization to ensure smooth interactions.

· Maintain accurate and detailed records of customer interactions.

Requirements:

· Excellent English Communication skills required

· Ability to effectively communicate with Patients and colleagues.

· Proficient in using communication tools and software.

· Flexibility to work during 03:30 AM - 12:00 PM (Pakistan Standard Time) corresponding to 8:30 AM - 5:00 PM (Australian Standard Time)

Timing may vary due to day light saving.

Application Process:

Interested candidates are encouraged to apply by sending their updated CV to

aamir.g@healthcareevolutions.com

Note:

· Female candidates are strongly encouraged to apply.

· Office timings are aligned with Australian Standard Time and may vary occasionally.

· Only shortlisted candidates will be contacted for interviews.

Job Type: Full-time

Pay: From Rs60,000.00 per month

Work Location: In person