Call Center Appointment Setter - Bath & Kitchen Remodeling

Top Notch Remodelers is a veteran-owned bath and kitchen remodeling company serving the Tampa Bay area, and we are looking for experienced home improvement appointment setters to join our growing contact center team.

This is not an entry-level call center role. We are specifically looking for people who understand the home improvement industry, know how to handle homeowner conversations, and can confidently convert leads into qualified in-home appointments at a high rate.

If you have experience setting appointments for bathroom remodeling, windows, roofing, kitchens, solar or other in-home sales companies, you will likely be a strong fit for this position.

We want people who understand:

• How to control a conversation with homeowners
• How to qualify motivation, timeline, and decision makers
• How to overcome objections without sounding pushy
• How important appointment quality and sit rates are
• How to create urgency and commitment on the call
• How the in-home sales process works from lead to close

You will be working homeowner inquiries and inbound leads from people who have already expressed interest in remodeling their bathroom or kitchen.

What You’ll Be Doing

• Calling and texting homeowners who requested information about remodeling projects
• Setting high-quality in-home appointments for our design consultants
• Confirming appointments and reducing cancellations/no-shows
• Handling objections and keeping homeowners engaged through the scheduling process
• Entering detailed notes and updates into our CRM
• Working closely with leadership to improve conversion rates and appointment quality

What We’re Looking For

• Previous home improvement appointment setting experience REQUIRED (bath, window, roofing, kitchen, solar, or similar home services)
• Strong understanding of the in-home sales process
• Proven ability to set and hold quality appointments
• Comfortable overcoming objections and controlling conversations
• CRM experience and strong computer skills
• Reliable, organized, and coachable
• Critical thinking skills to overcome difficult situations on a daily basis
• Motivated to reach or exceed goals on a daily, weekly and monthly basis
• Experience working in a performance based environment with the ability to perform well under pressure
• Must pass background check and drug screening

What We Offer

• Hourly base pay plus uncapped performance bonuses
• Strong earning potential for high performers
• Full-time W2 position
• Health insurance benefits
• Paid training and ongoing coaching
• Growth opportunities within a rapidly growing company
• Supportive management team that understands the industry
• Fast-paced, competitive, team-oriented environment

Why Top Notch Remodelers

At Top Notch Remodelers, we understand that the contact center is one of the most important parts of the company. Great leads mean nothing without great conversations and strong appointment setting.

We are building a team of professionals who take pride in performance, understand the impact they have on revenue, and want to grow with a company that values results.

If you already know the home improvement industry and are looking for a company where your experience actually matters, we’d love to speak with you.

Pay: From $18.00 per hour

Benefits:

• Flexible schedule
• Health insurance
• Paid time off
• Paid training

Application Question(s):

• Do you have experience setting appointments for a home improvement company in a call center or inside sales environment (bathroom remodeling, windows, roofing, solar, HVAC, kitchen remodeling, etc.)? If yes, how many?

Work Location: In person