Call Center Associate

Job Summary
We are seeking a friendly, dependable, and service-driven individual who enjoys helping people and thrives in a fast-paced environment. This role is ideal for someone who can balance efficiency with warmth, ensuring every guest interaction reflects the high standards of Alessi Bakeries. Fully on-site, 7 days a week full and part time hours available

Duties

• Answer and manage a high volume of incoming phone calls daily
• Provide exceptional guest service by answering questions and assisting with requests
• Take and process orders for deli, catering, cakes, and other bakery offerings
• Accurately enter orders into the Toast POS system
• Learn and utilize the Toast Catering Module
• Provide guests with accurate product and service information
• Troubleshoot and resolve guest concerns with professionalism and patience
• Escalate or direct calls to the appropriate department manager when needed
• Follow established processes and systems for handling orders and inquiries

Requirements

• Strong hospitality mindset with a passion for guest service
• Excellent communication and interpersonal skills
• Ability to handle high-pressure situations and difficult conversations (“thick skin”)
• Strong multitasking and problem-solving abilities
• Basic computer skills and technical proficiency
• Previous phone or call center experience preferred
• Willingness to learn product knowledge (training provided)
• Positive attitude and team-oriented mindset
• High level of punctuality and reliability
• Ability to work extended hours, weekends, and holidays as required

Language: Bilingual preferred

Pay: $15.00 - $19.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Application Question(s):

• Will you now or in the future require sponsorship for employment visa status (e.g., H-1B)?

Experience:

• Customer service: 1 year (Required)
• Toast/POS : 1 year (Required)

Work Location: In person