CALL CENTER CUM MARKETING SPECIALIST

We are looking for a Call Center cum Marketing Specialist to join our team in Al Ain. This individual will play a pivotal role in managing patient inquiries, promoting the center’s services, and supporting our marketing initiatives. You will be responsible for delivering outstanding customer service while also executing marketing campaigns that enhance our brand and drive patient engagement.

Key Responsibilities:

Call Center executive:

• Handle inbound and outbound calls to patients, ensuring a professional and courteous experience.
• Provide accurate information regarding medical services, appointments, and inquiries.
• Schedule and confirm patient appointments and follow up on missed or pending appointments.
• Address patient concerns and resolve issues promptly to ensure satisfaction

Marketing Support:

• Assist in creating and implementing marketing campaigns to promote services offered by the medical center.
• Develop content for social media platforms, newsletters, and promotional materials.
• Monitor and analyze the effectiveness of marketing strategies and campaigns.
• Work closely with the marketing team to enhance the center’s digital presence.
• Organize and participate in promotional events and patient education programs.

Experience: Minimum of 2 years in a call center or customer service role, with experience in the healthcare or medical sector being a plus.

Languages: Fluent in Arabic and English (both written and spoken).

Technical Skills: Social media platform, Microsoft Excel

Job Type: Full-time

Pay: From AED2,500.00 per month