Call Center - English - Fajardo PR

Job Title: Roadside Support Specialist

Job Description: We are seeking a Customer Service Representative to handle both inbound and outbound calls. This role focuses strictly on customer support—no sales or telemarketing involved.

Location Preference: Candidates residing in or near the following areas are preferred for ease of transportation:

• Fajardo
• Ceiba
• Luquillo
• Naguabo
• Río Grande

Schedule:

• 8-hour shifts
• Evening and night shifts required
• Availability to work holidays
• Overtime as needed
• Weekend availability as needed

Job Types: Full-time, Part-time

Pay: $12.00 - $15.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• Paid parental leave
• Paid time off
• Parental leave
• Vision insurance

Application Question(s):

• What is your English skill level?

-None
-Basic
-Intermediate
-Advanced
Please select the option that best describes your ability to speak, read, and understand English.

• In what town of Puerto Rico do you currently reside?

(Please specify)
Examples: Fajardo, Río Grande, Luquillo, Ceiba, Naguabo, etc.

• Can you work any of the 7 days of the week (Sunday to Saturday)?

-Yes, I can work any day of the week
-No (please explain your availability)

• Do you have reliable transportation to Fajardo, PR 00738 for this job?

-Yes
-No

• Are you available to start working immediately?

-Yes
-No (please specify your available start date)

• Have you ever been interviewed for this position?

-Yes
-No

• Are you willing and able to work the following shifts?

Sunday: 3:30 PM – 12:00 AM
Monday: 3:30 PM – 12:00 AM
Tuesday: 3:30 PM – 12:00 AM
Wednesday: 3:30 PM – 12:00 AM
Thursday: 3:30 PM – 12:00 AM
Friday: OFF
Saturday: OFF

-Yes, I am available for all listed shifts
-No (please specify which days/times you are unavailable)

• Roadside Support Specialist – Pay

Pay Rate per Hour:
Training Period (90 days): $11.00/hr
After Training: $12.00 up to $15.00/hr for Overnight (depending on your assigned shift)

Understood?
-Yes
-No (please clarify)

Work Location: In person