Call Center Executive

A well reputed company is seeking a highly motivated and customer-centric Call Center Executive to join our team in Riyadh, Saudi Arabia. This is a full-time position. As a Call Center Executive, you will play a vital role in providing exceptional customer service and support to our clients. You will be responsible for handling inbound and outbound calls, addressing customer inquiries, resolving issues, and ensuring customer satisfaction.

Responsibilities:

* Answer inbound calls promptly and professionally, providing accurate information and assistance to customers.
* Make outbound calls as required, following up on customer inquiries or providing updates on services.
* Resolve customer complaints and issues efficiently and effectively, escalating complex cases to the appropriate department when necessary.
* Maintain accurate records of customer interactions and transactions, updating databases and systems as required.
* Adhere to company policies and procedures, ensuring compliance with industry regulations.
* Contribute to a positive and supportive team environment, collaborating with colleagues to achieve team goals.
* Identify and escalate potential service or product improvements to management.
* Maintain up-to-date knowledge of company products and services.


Qualifications:

* Excellent communication and interpersonal skills, with a strong focus on customer service.
* Proven experience in a call center environment is preferred but not essential for the right candidate.
* Strong problem-solving abilities and ability to handle challenging situations with professionalism.
* Proficiency in using computers and relevant software applications.
* Ability to work effectively both independently and as part of a team.
* Excellent time management and organisational skills.
* Fluency in English is essential; fluency in Arabic is highly advantageous.