Call Center / Front Desk Receptionist (For Ladies Salon)

Purpose:

The purpose of this role is to provide Outstanding Customer Service to clients, welcoming them, checking them in and dealing with any complaint or issue, answering their questions about products and services and making sure they have a great experience. Assist with salon operation, provide reservations, and sell retail and addons.

Responsibilities:

• Provide Outstanding Customer Service to clients.
• Check in clients and welcome them.
• Sell Retail and Addons
• Provide reservations
• Process POS transactions
• Assist with salon operations such as resolving client complaints, stock management and other day to day salon activities.

Required Role Competencies:

• Strong English Speaking and writing skills
• Customer service experience
• Sales experience
• Sales driven
• Ability to deal with client complaints
• Confident
• Fast learner, ability to understand and memorize lots of information within a timely manner
• Ability to work under pressure or occasional stressful circumstances

Pay Package:

• Salary: Competitive Salary
• FREE Transportation
• + Booking commission
• + Retail commission
• Generous annual leave
• Free medical provided
• Free Salon Services

About the Company:

Kozma & Kozma, and Kozma Curl are international salons with branches around Qatar, Dubai and Oman.

Kozma Curl brand in addition to owning salons it has its own Curly Products and Ecommerce site.

We are rapidly growing around the region. It’s a fun and great place to work.

Website: www.kozmaandkozma.com / www.kozmacurl.com