Call Center Heavy Truck Parts Representative (Ecommerce-Focused)

About the Role

We’re looking for a driven and detail-oriented Call Center Heavy Truck Parts Representative with a strong emphasis on eCommerce sales and digital customer engagement. In this role, you’ll go beyond traditional phone support—helping customers navigate online platforms, increasing digital sales, and delivering a seamless buying experience for heavy-duty truck parts.

What You’ll Do

• Handle inbound and outbound calls related to heavy truck parts inquiries, orders, and support
• Actively promote and drive eCommerce sales through website guidance, upselling, and cross-selling
• Assist customers in navigating online catalogs, ordering systems, and account portals
• Respond to customer inquiries via chat, email, and online platforms
• Maintain accurate records of customer interactions and transactions in CRM systems
• Collaborate with warehouse and logistics teams to ensure timely order fulfillment
• Identify opportunities to improve the online customer experience and sales process

What We’re Looking For

• Experience in heavy truck parts, automotive parts, or diesel industry preferred
• Proven background in call center sales and/or eCommerce support
• Strong understanding of online sales platforms and digital customer behavior
• Excellent communication and problem-solving skills
• Ability to multitask in a fast-paced, performance-driven environment
• Tech-savvy with CRM systems and online ordering tools

What We Offer

• Competitive base pay + performance-based eCommerce sales incentives
• Comprehensive benefits package (health, dental, vision)
• Paid training and ongoing development
• Opportunities for growth in a rapidly expanding digital sales environment
• Supportive team culture with a focus on innovation and results

Why Join Us?

Be part of a company that’s transforming how heavy truck parts are sold—blending industry expertise with cutting-edge eCommerce solutions. If you’re passionate about sales, technology, and delivering exceptional customer experiences, we want to hear from you.

Apply today and help drive the future of heavy-duty parts sales!

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Job Type: Full-time

Pay: $45,000.00 - $100,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Referral program
• Vision insurance

Work Location: In person