Call Center in a brokerage firm

Job Title: Call Center – Brokerage Firm

Department: Customer Service / Operations

Reporting to: Call Center Supervisor / Customer Service Manager

Location: Head Office or Call Center

Job Objective

To handle inbound and outbound customer interactions related to trading accounts, transactions, platform usage, and general inquiries. Ensure high-quality service and customer satisfaction in line with company policies and financial market regulations

Key Responsibilities

Handle client inquiries related to account opening, trading operations, electronic platforms, and market prices

Log customer complaints and follow up with relevant departments to ensure timely resolution

Guide clients on KYC (Know Your Customer) procedures, AML (Anti-Money Laundering) requirements, and fund transfers

Educate clients on how to use trading systems and mobile applications provided by the company

Generate periodic reports on call volume, complaints, and customer feedback

Maintain confidentiality and ensure secure handling of client data

Qualifications & Requirements

It is a basic condition that the applicant for this position has previously worked in the field of stock brokerage (buying and selling stocks).

High school diploma minimum: diploma or bachelor’s degree in business, Finance, or a related field is preferred

Previous experience in a call center in the financial services sector is a desirable and essential advantage for employment.

Fluency in Arabic and English (spoken and written)

Proficiency in computer use and trading-related platforms

Strong communication and interpersonal skills

Core Skills

Excellent verbal communication and persuasion skills

Team player with strong coordination abilities

Quick response time and accuracy in information delivery

Willingness to learn and stay updated on market trends and company offerings

Job Type: Full-time