Call Center Manager

We are seeking a dynamic and experienced Call Center Manager to lead our customer service operations in Dubai. This role is pivotal in ensuring exceptional customer experiences, managing a high-performing team, and driving operational excellence within our parking management services.

Responsibilities:

- Lead, manage, and motivate the call center team to achieve service excellence and performance targets.

- Develop and implement effective call center policies, procedures, and best practices tailored to the parking management industry.

- Monitor key performance indicators (KPIs) to ensure high-quality customer service and continuous improvement.

- Handle complex customer inquiries and resolve escalated issues promptly and professionally.

- Collaborate with other departments to align customer service strategies with overall business goals.

- Recruit, train, and develop call center staff to build a competent and customer-focused team.

- Manage call center budget and resources efficiently to maximize operational productivity.

- Ensure compliance with local regulations and company standards in all call center activities.

Requirements:

- Proven experience as a Call Center Manager or similar leadership role, preferably within the parking management or related customer service industry.

- Strong leadership skills with the ability to inspire and manage diverse teams.

- Proficiency in call center software, CRM systems, and performance metrics analysis.

- Ability to work in a fast-paced environment and handle multiple priorities effectively.

- Strong problem-solving skills and a customer-centric approach.

Job Type: Full-time

Pay: AED15,000.00 - AED20,000.00 per month

Experience:

• IT Background: 5 years (Preferred)
• Call Center Manager: 5 years (Required)

Language:

• Arabic (Required)