Call Center Manager

Maximum Property Careers

Join Maximum team for the maximum professional experience.

Maximum Property Careers

Join Maximum team for the maximum

professional experience.

Open Roles

Call Center Manager

at Maximum property (View all jobs)

Full Time

Position Summary

As a Call Center Managers, you will be responsible for managing sales team and provide effective guidance, supervising, and motivating team members on a daily basis. In addition to setting department goals and working with team to achieve it.

Responsibilities And Duties

• Managing the day-to-day activities of the call center team
• Set clear team goals and explain it for the team
• Follow up for campaigns with marketing team and give his Feedback
• Conduct training for team members and for new members.
• Prepare Monthly/ quarterly/annually performance reviews..
• Ensure all the data related to scheduled appointments are provided to the ATPC to guarantee successful appointments.
• provide reports about expected customers.
• Give a all required information and feedback about sales for the CEO.
• Listening to team members’ feedback and resolve any problems or conflicts
• Any other tasks related.
  
  

Desired Qualifications

• BSc in business or any related field /High school degree (minimum)
• Minimum 3 years of experience in the same field
• Experience in managing people or training in team leading is a plus.
• Strong knowledge of performance metrics.
• Strong knowledge with CRM systems and practices
• Fluency in English, In addition to Mother Language
  
  

Other Capabilities

• Selling skills
• Leadership, Decision-making skills
• Organizational and time-management skills
• Excellent communication and negotiation skills
• Ability to dealing with different types of characters
• Ability to Persuasion
  
  

Resume/CV

Cover Letter

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