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Call Center Manager

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We are hiring a Call Center Manager to lead and develop our call center operations.

Requirements:

  • Must be currently in Bahrain.
  • Minimum 3 years of experience in call center management.
  • Strong background in the F&B / restaurant industry.
  • Hands-on experience in handling delivery platforms (Talabat, Jahez, .., etc.).
  • Ability to manage call center KPIs, team performance, customer service quality, and order flow.
  • Strong communication, leadership, and problem-solving skills.

Role Overview:

  • Supervising call center agents and ensuring high-quality customer interactions.
  • Coordinating with outlets, riders, and delivery partners.
  • Managing complaints, peak hours, order accuracy, and service speed.
  • Preparing daily/weekly performance reports and improving efficiency.

Interested candidates may send their CV to:
hr@pastaexpressgroup.com

Job Type: Full-time

Pay: From BD700.000 per month

Work Location: Remote

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