Call Center Manager

We are hiring a Call Center Manager to lead and develop our call center operations.

Requirements:

• Must be currently in Bahrain.
• Minimum 3 years of experience in call center management.
• Strong background in the F&B / restaurant industry.
• Hands-on experience in handling delivery platforms (Talabat, Jahez, .., etc.).
• Ability to manage call center KPIs, team performance, customer service quality, and order flow.
• Strong communication, leadership, and problem-solving skills.

Role Overview:

• Supervising call center agents and ensuring high-quality customer interactions.
• Coordinating with outlets, riders, and delivery partners.
• Managing complaints, peak hours, order accuracy, and service speed.
• Preparing daily/weekly performance reports and improving efficiency.

Interested candidates may send their CV to:
hr@pastaexpressgroup.com

Job Type: Full-time

Pay: From BD700.000 per month

Work Location: Remote