Call Center Manager

Call Center Manager

Jacuzzi Bath Remodel of Middle Georgia

Location: Middle Georgia Area
Training: In-Person
Position Type: Full-Time, Remote After Training

About Us:

At Jacuzzi Bath Remodel of Middle Georgia, we help homeowners transform their bathrooms with industry-leading products, exceptional customer service, and a fast, seamless remodeling experience. We are looking for a motivated, high-energy Call Center Manager to lead and grow our appointment-setting team.

This is a leadership role for someone who thrives in a fast-paced sales environment, knows how to motivate people, track performance, and drive results.

Position Overview:

The Call Center Manager will oversee daily operations of our outbound and inbound call center team, manage KPIs, improve booking performance, coach agents, and help scale our lead generation efforts.

This position requires in-person training before transitioning into a remote management role.

In addition to leadership responsibilities, the Call Center Manager will also be expected to actively take inbound and outbound calls during peak hours to help maintain performance, support the team, and ensure customer experience standards are met.

Responsibilities:

• Manage and coach call center agents daily
• Monitor outbound and inbound call performance
• Improve appointment booking conversion rates
• Take inbound and outbound calls during high-volume peak hours
• Track KPIs, call metrics, and agent productivity
• Conduct call reviews and ongoing training sessions
• Assist with scripting, objection handling, and team development
• Coordinate lead flow and dialing campaigns
• Ensure excellent customer experience from first contact
• Maintain accountability and positive team culture

Qualifications:

• Previous call center management experience preferred
• Strong leadership and communication skills
• Experience in sales, appointment setting, or home improvement industry is a plus
• Ability to lead by example and jump in during busy periods
• Comfortable managing remote teams effectively
• Experience with CRM systems and dialing platforms
• Self-motivated, organized, and results-driven
• Strong problem-solving and coaching abilities

What We Offer:

• Competitive base pay + performance bonuses
• Remote flexibility after training
• Growth opportunities within a rapidly growing company
• Supportive team environment
• Opportunity to lead a high-performing call center operation

Ideal Candidate:

We are looking for someone who can lead from the front, bring energy to the team daily, and help build a world-class customer experience while driving consistent appointment volume.

If you are competitive, driven, organized, and know how to motivate a team to win while still being willing to jump on the phones when needed, we want to hear from you.

Pay: $50,000.00 - $70,000.00 per year

Application Question(s):

• How did you hear about us?

Work Location: Remote