Call Center Officer

Scope: Handling all the customers Home Delivery orders & complaints, and responsible to increase the Call Center sales by using the outbound calls & upselling Functional Responsibilities: - Answer incoming calls and assist customers in their specific orders - Provide a high level of personalized customer service. - Provide customers with product and service information. - Up sell products, inviting customers through the phone call to try any new product. - Offering the promotions if available to all customers - Sell product and place customer orders in computer system. - Solving the billing issues. Leadership Responsibilities: - Outbound calls to increase sales & to activate the inactive accounts - Arrange the sending of the order with any special request for the products such as cold drinks or black bags. - Following up the delivery cycle until the order delivers to the customer. - Transfer customer calls to appropriate staff. - Complete call logs and reports.

Education, Certifications and Licenses: - Bachelor degree in Business Knowledge and Experience: - Minimum 2 years of experience in the customer service field Skills and Abilities: - Language skills - Computer skills - Negotiation skills - Ability to handle customer's complaints Personal Qualities: (Jobholder's profile) - Flexibility to work on vacations - Doesn't mind to work at the night shift - Doesn't mind to promote and sell alcoholic products