Call Center Operations Manager

We’re hiring a Call Centre Operations Manager to lead UK/USA campaigns and drive results. You’ll be running a team of 50–60 agents, keeping operations smooth, targets on track, and clients happy. If you  have at least 2 years of experience in the industry and know how to get the best out of a call centre team, we want to hear from you.

Responsibilities:

• Manage daily operations for UK/USA campaigns with 50–60 agents
• Oversee shifts, schedules, and performance targets
• Monitor KPIs and improve campaign results
• Train, coach, and develop staff to hit next-level goals
• Ensure top-quality customer service at all times
• Keep internal and external stakeholders updated and satisfied
• Create a professional, fair, and motivating work environment
• Spot process gaps and implement improvements

Requirements:

• Graduate degree (BBA/MBA preferred)
• Minimum 2 years’ experience managing call centre operations, preferably UK/USA campaigns
• Strong leadership and team management skills
• Excellent English communication (spoken and written)
• Proactive, calm under pressure, solution-focused, and results-driven