Call Center Operator- Dental Practice

Job Overview
We are seeking a dynamic and call center operator to join our healthcare team in the New Albany/Gahanna area. This role is essential in providing exceptional patient support, managing medical documentation, and ensuring smooth communication between patients and healthcare providers. The ideal candidate will possess strong communication skills, a solid understanding of medical terminology, and proficiency in computer systems. If you thrive in a fast-paced environment and are passionate about delivering outstanding customer service, this opportunity is perfect for you!

Duties

• Assist patients with appointment scheduling, check-in procedures, and answering general inquiries
• Accurately enter patient data into electronic health record (EHR) systems while maintaining confidentiality and data security
• Use medical terminology correctly to document patient interactions, diagnoses, and treatment plans
• Provide excellent customer service by addressing patient concerns with empathy and professionalism
• Manage phone calls with proper phone etiquette, directing inquiries to the appropriate departments or personnel
• Coordinate with healthcare providers to ensure timely follow-up and accurate record-keeping
• Support the medical office team with administrative tasks such as filing, faxing, and organizing medical documents

Requirements

• Prior experience working in a medical office or healthcare environment is highly desirable
• Knowledge of medical or dental terminology and understanding of healthcare procedures
• Proficiency in computer skills, including data entry, electronic health records (EHR), and basic office software
• Excellent customer service skills with a professional phone manner and attention to detail
• Strong analysis skills to interpret patient information accurately and efficiently
• Ability to handle sensitive information discreetly while maintaining compliance with privacy regulations

Join our team to make a meaningful difference in patients’ lives by providing compassionate support and efficient administrative assistance. We value energetic professionals who are eager to grow within the healthcare industry and contribute positively to our community!

Pay: $18.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person