Call Center / Ophthalmic Practice

Job description

Call Center Ophthalmic Medical Practice

About Us

Tres Vision Group is a comprehensive medical and surgical eye practice specializing in the diagnosis and treatment of vision disorders.

The Call Center Representative is responsible for handling inbound and outbound calls and providing excellent customer service.

Primary Responsibilities

· Greet patients with a smile in your voice and treat them with respect

· Answer phone calls and respond to patient inquiries promptly and professionally

· Schedule appointments while collecting all pertinent information from patient and enter into computer

· Add chart notes to patient records for all requests and communications

· Route inbound calls to appropriate departments

· Call and reschedule patients that no-show and fill open slots

· Document patient requests and send to appropriate team members

· Complete call reports as necessary

· Potential cross training for check-in and check-out at front desk

· Communicate and coordinate with other departments as needed

· PERFORMS OTHER NECESSARY DUTIES AS REQUIRED.

Other Skills and Abilities

· The use of kindness, empathy and patience when dealing with our patients

· Attention to detail

· Ability to multi-task

· Ability to work as a team member

· Cooperates and effectively communicates with all staff members about patient matters

· Excellent customer service skills are essential

· Effectively assist others with courtesy, tact, friendliness, enthusiasm, compassion, and a caring and helpful nature

· Punctuality is essential. Consistent, dependable attendance is expected.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Work Location: In person

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Work Location: In person