Call Center QA Specialist

Job Title: Quality Assurance (QA) Specialist – Call Center Campaigns
Location: Onsite – Blue Area, Islamabad
Shift Timing: Evening Shift (5:00 PM – 2:00 AM)

We are seeking an experienced Quality Assurance (QA) Specialist to join our growing team in Islamabad. The ideal candidate will have a minimum of 2 years of hands-on QA experience in outbound or inbound call center campaigns, specifically in Medicare, Final Expense, Solar, or similar performance-driven campaigns.

Key Responsibilities:

• Monitor and evaluate sales and customer service calls to ensure compliance with campaign guidelines and regulatory standards.
• Provide structured feedback and coaching to agents to improve performance and quality scores.
• Identify trends, performance gaps, and areas of improvement.
• Ensure adherence to compliance requirements, especially for Medicare and insurance-related campaigns.
• Prepare daily/weekly QA reports and performance summaries.
• Work closely with team leads and operations managers to improve overall campaign performance.

Requirements:

• Minimum 2 years of QA experience in relevant campaigns (Medicare, Final Expense, Solar preferred).
• Strong understanding of compliance standards and call evaluation metrics.
• Excellent listening, analytical, and reporting skills.
• Ability to provide constructive feedback and coaching.
• Strong communication skills in English.
• Comfortable working onsite during evening hours.

What We Offer:

• Competitive salary based on experience.
• Professional growth opportunities.
• Collaborative and performance-driven work environment.
• Central Blue Area location with easy access.

If you have a strong QA background in performance-based campaigns and are looking for a stable onsite role with growth potential, we’d love to hear from you.

Job Types: Full-time, Part-time

Pay: Rs60,000.00 - Rs70,000.00 per month

Application Question(s):

• Have you worked on Medicare campaign?
• Have you worked with AI bots?

Work Location: In person