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Call Center Rep
Wake Orthopedics a multi-specialty orthopaedic group with multiple locations in Wake County, NC is seeking a certified Scheduling Representative to fill a full-time Call Center position, in our Raleigh office location. We offer a unique work environment promoting personal and professional growth. We offer the highest quality care for pediatric and adult patients. Our practices provide a full range of orthopaedic services including advanced diagnostic imaging, innovative treatment options, minimally invasive and traditional procedures, and rehabilitation services. Whether it be recovering from a broken bone, joint replacement surgery, a sports injury or a fracture – our goal is to get patients back to doing the things they love.
We offer:
- Weekly Pay
- PTO Buyback: Sell your PTO for cash at the end of the year
- 100% employer paid health insurance: $0 premium base plan
- No mandatory overtime
- No Weekends & No Holidays!
The ideal candidate will be highly motivated, team focused and possess empathy towards patients.
Primary Duties and Responsibilities will include:
- Communicate with the patient in a professional and compassionate manner.
- Register patient in EHR including insurance verification.
- Schedule patient appointments based on provider availability and preference.
- Answer inbound calls and direct patient’s question to appropriate staff member.
- Prioritize patient calls based on current policy.
- Communicate with clinical staff as needed to ensure patient medical questions are answered timely.
- Document accurately within our EHR, Epic.
- Other duties will be assigned by management as needed.
Qualifications:
Two years’ experience in medical office is preferred but will train the right candidate.
Come join our award-winning practice!
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