Call Center Representative

Job Type:

Full-Time | Specialized Healthcare Account

Job Summary:

We are seeking a dedicated and experienced Call Center Agent / Customer Service Representative to handle a Healthcare Account. The ideal candidate must be an Arabic speaker with prior experience in healthcare-related call center operations, providing high-quality customer service and support to patients and clients.

Key Responsibilities:

• Handle inbound and outbound calls related to healthcare services
• Assist patients with inquiries regarding appointments, medical services, insurance, and general healthcare information
• Accurately document call details and patient information in the system
• Coordinate with internal departments to resolve patient concerns efficiently
• Follow healthcare compliance, confidentiality, and data protection standards
• Maintain a high level of professionalism, empathy, and communication at all times
• Meet performance targets and quality standards set by the company

Qualifications & Requirements:

• Minimum 1 year of experience as a Call Center Agent / Representative
• Previous experience handling a healthcare account is mandatory
• Fluent in Arabic (spoken and written); English proficiency is an advantage
• Strong communication and interpersonal skills
• Ability to work in a fast-paced, patient-focused environment
• Basic computer skills and familiarity with CRM/call center systems
• Ability to work full-time on a fixed schedule

Preferred Skills:

• Experience in medical centers, hospitals, or healthcare BPO accounts
• Knowledge of healthcare terminology and patient coordination
• Strong problem-solving and multitasking abilities

What We Offer:

• Competitive salary package
• Stable full-time employment
• Professional and supportive work environment
• Opportunity to grow within the healthcare industry

How to Apply:

Interested candidates are encouraged to apply by submitting their updated CV through Indeed.

Job Types: Full-time, Permanent, Contract
Contract length: 24 months

Pay: AED2,000.00 - AED3,000.00 per month

Ability to commute/relocate:

• Ajman: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• What is your Previous Salary?

• What is your salary expectation?
• What is your Visa Status?
• Can join immediately?

Experience:

• call center agent/rep: 1 year (Required)

Work Location: In person