Call Center Representative

Title: Call Center Agent

Location : Augusta, GA

The candidate Should be comfortable working any shift from 8 AM EST – 8 PM EST (Monday- Friday) and mandatory 1-2 hrs of overtime on Monday.

Type: Contract

The candidate must have call center experience and kindly avoid resumes with short term roles unless it is a contract/ seasonal role.

Job description -

• Promote and retain products and services.
• Experience in customer retention or sales and call center operations.
• Prior experience in a call center environment is required.
• Deliver excellent customer service over the phone.
• Negotiate and process save/service order requests from customers.
• Interact with customers patiently, tactfully, and efficiently.
• Clearly explain applicable fees and adjustments to customers.
• Offer product and service options tailored to customer needs.
• Demonstrate active listening skills.
• Follow structured call flows to enhance the customer experience.

Thanks and Regards

Jiya Sharma

Senior Associate - Recruitment Strategy & Candidate Success |

Phone No : (858) 293-7517

jyoti.sharma@conjointinc.com

Linked IN: https://www.linkedin.com/in/jiasharma0629/

Conjoint INC.

Job Type: Contract

Pay: $17.00 per hour

Work Location: In person