Call Center Representative

Job Overview
We are looking for a customer service-driven Call Center Agent to assist customers as they enter and exit Spaces operated parking garages/lots. As the first point of contact, you will ensure a seamless experience by promptly resolving access issues and preventing any backups at these locations.

Responsibilities

• Answer inbound customer calls professionally and efficiently.
• Assist customers with entry and exit issues at Spaces USA parking locations.
• Follow scripts to ensure quick resolution while maintaining a polite and professional tone.
• Accurately document all customer interactions in Zendesk.
• Maintain a high level of accuracy and compliance with company policies.
• Meet and exceed service level targets for response time and issue resolution.

Requirements

This is a remote role, requiring agents to have their own equipment. You must have:

• A working laptop with the latest software updates.
• Reliable high-speed internet.
• A functioning cellphone (calls will be routed to your phone).
• A quiet, distraction-free workspace to ensure high-quality customer service.

This is a work-from-home position, which requires you to have a designated/dedicated workspace that is quiet and free from distractions. Please note, it is not a work-from-anywhere role; a stable home office environment is required.

Qualifications & Skills

• Previous call center or customer service experience (preferred in parking, hospitality, or transportation industries).
• Native-speaker level fluency in speaking Spanish
• Proficiency in Zendesk and basic computer skills.
• Strong verbal and written communication skills.
• Ability to multitask and work in a fast-paced environment.
• Flexible availability, including weekends and holidays.

Job Type: Part-time

Pay: $18.00 per hour

Benefits:

• Work from home

Work Location: Remote