Call Center Representative

Weingartz - Utica, MI

What You'll Be Doing

• Listens to customers and provides answers or additional resources as necessary.
• Ability to answer and respond to an average of 125+ calls a day.
• Follows up with customers to ensure that customer concerns are resolved as required.
• Write accurate parts and service orders using accurate information gathered from understanding the needs of the customer.
• Schedules pick-ups, deliveries, and At-Home Maintenance and provides delivery appointment details.
• Places primary importance on delivering superior customer service.
• Ensures call center processes are adhered to and completed on time.
• Ability to provide clear and professional communications including reading, writing, and speaking.
• Maintains a positive work atmosphere by acting and communicating in a manner to get along with customers, co-workers, and management in a manner that models the Weingartz Values.
  
  
  

What We'll Need From You

• 2+ years in a call center or customer service role
• Excellent verbal (phone) and written communication skills are a must.
• Proficient with standard desktop software.
• Drive to resolve customer calls and ability to assess when to escalate.
• Willing to work towards the customer communication standard.
• Ability to handle a variety of tasks.
• Careful attention to detail; careful attention to numbers.
  
  
  

Pay Range

• $16 - $17/hr
  
  
  

When and Where You'll Be Working

• Full Time Position
• Retail hours: Monday- Friday (8:00 am - 6:00 pm or 7:00 pm) and Saturday (9:00 am - 4:00 pm)
• Weingartz - Utica, MI
  
  
  

Why You'll Love Working Here

• 100% Employer Paid Medical Insurance, Dental, Short-Term Disability, and Life Insurance.
• Additional Voluntary Benefits Offered: Vision, Long-Term Disability and Additional Life Insurance.
• 401(k) with 100% Employer match up to 3% employee contribution + 50% Employer match up to an additional 2% of employee contribution.
• Long-term opportunity in a growing, family-oriented company, and paths for advancement as skills grow.
• Excellent pay and competitive benefits.
• Work in an environment that promotes continuous learning and development.
• Tuition Reimbursement, Employee Referral Bonus, Employee Discounts, Employee Assistance Program.
• Employer Provided Asset Health Wellness Program activities offered to earn HSA Contributions & prizes.
• Competitive paid time off package plus 6 annual paid holidays.
  
  
  

About Us

Weingartz, a family-owned and operated business, has served as the trusted North American leader in outdoor power equipment sales and service since 1945. Weingartz is a long-time advocate of the commercial and the residential buyer, designing specialized, innovative service programs tailored to the needs of our valued customers. Our industry-leading customer support programs are second to none, and we work hard each day to provide superior retail experiences for our customers.

Visit our website to find out more at www.weingartz.com

We are an equal opportunity employer and will not unlawfully discriminate on the basis of race, color, sex, national origin, age, religion, marital or veteran status, the presence of a medical condition or handicap, height, weight, arrest record or any other protected status in the hiring, payment, discipline, or promotion of employees.