Call Center Representative

At Entertainment Travel Associates , we specialize in providing exceptional travel experiences tailored to our clients’ unique needs. Based in Tampa, FL, our team is dedicated to delivering seamless service, unforgettable journeys, and a commitment to excellence in the travel and entertainment industry. Join us and become part of a growing company where professionalism meets passion.

Job Description

Position Overview

The Call Center Representative handles inbound and outbound calls, assisting customers with inquiries and providing support in a professional and efficient manner.

Key Responsibilities

• Answer incoming calls and respond to customer inquiries
• Make outbound calls as required for follow-ups or outreach
• Provide accurate information about products, services, or promotions
• Resolve customer concerns or escalate when necessary
• Maintain detailed records of customer interactions
• Follow communication scripts and service standards
  
  

Qualifications

• Strong verbal communication and active listening skills
• Customer-focused mindset and problem-solving abilities
• Ability to remain calm and professional under pressure
• Basic computer and data entry skills
• Strong organizational and multitasking abilities
• Ability to work in a team environment
  
  

Additional Information

• Competitive salary package
• Growth opportunities within a supportive and expanding organization
• Skill development in sales, communication, and client relations
• Collaborative and professional work environment
• Full-time job position with consistent schedule